Autoprotect Not Running (Very Big Activity)
HI Team,
At our network in 12000 clients we are using SEP 11 MR4 MP2,
Recently we upgrade SAV 10.1.8.8000 to SEP MR4 MP2 and observed that after installing many clients shows the Antivirus status as Autuprotect Not Running and in some systems its shows Not Reporting Status.
Everytime we need to repair those machine through Add/Remove Program to resolve this issue but now count of this issue is LOTS.
Can any of you face this issue in MR4MP2, why I m asking for built B.cause we also deploy MR3 at our location branch, but we never face this issue at one of the system out of 2500.
The reapir task is our daily activity and we need to stop doing this.
I very much appreciate if you can help me out of this.
Or anyone have a SCRIPT to repair Antivirus so we cannot take one by one system and repair.
Thanks in advance.
Regards...
GPO
Do you have any Group Policy applied on any SEP services ?
Celebrating 2 years as a community member....
Re
@Vikram,
NO, There is no GPO policy applied on any Symantec Services.
If we create the GPO policy then rest of the client also affect.
Thank for your comments.
Regards,
M.R
If repairing the AV is
If repairing the AV is working, then that is not normal. There are chances that an anti anti virus program might be running on these machines which has disabled the AV. Investigate in that respect as well.
To repair the install, you can create a batch file with the contents as
Repair Options
/f[p|e|c|m|s|o|d|a|u|v] <Product.msi | ProductCode>
Repairs a product
p - only if file is missing
o - if file is missing or an older version is installed (default)
e - if file is missing or an equal or older version is installed
d - if file is missing or a different version is installed
c - if file is missing or checksum does not match the calculated value
a - forces all files to be reinstalled
u - all required user-specific registry entries (default)
m - all required computer-specific registry entries (default)
s - all existing shortcuts (default)
v - runs from source and recaches local package
eg
msiexec /fa {product_code}
1) You can use the GPO or your deployment tool to push it across.
2) Convert it to an exe (http://www.f2ko.de/ob2e/ob2e.html) and rename it to setup.exe, push it across with migration and deployment wizard.
Re
@Sandeep,
Thanks for your suggestion.
There is no other AV install on any clients since last 7 years we are using only SAV.
This issue only happening during deployment.
Regards,
M.R
But
Hi Sandeep,
Can U plz suggest me How to create this repair batch file,
I already tried out with.
i.e. msiexec /f[a] {Symantec Antivirus.msi} {11.0.4202.75}.
I tried this to repair but it doesnt work..
I appreciate If you can provide me.
Regards
msiexec /f[a] {Symantec
msiexec /f[a] {Symantec Antivirus.msi} {11.0.4202.75} will not work. You have to enter the product code for the version 11.0.4202.75
Eg:
msiexec /fu {07287123-B8AC-41CE-8346-3D777245C35B}
Re
Hi Sandeep,
I have created the batch file but when I deploy on a client its started the repairing,
But the users doing its own work that time the installer want to close all the application to continue further.
Its says Retry Ignore or cancel and the users cancel the installey.
Can we stop this?
Regards,
M.R
Yeah....You can use the
Yeah....You can use the silent switch......like
msiexec /fu {07287123-B8AC-41CE-8346-3D777245C35B} /q
I presume that it will consider the option of ignore this way....in the background of course......
Type..."msiexec" in the run dialog box for the supported parameters.........
Re
Sandeep,
I m not undertand ignore option which u said,
How can we Ignore this option??
Regards,
M.R
Use /qb switch, It tells it
Use /qb switch, It tells it to install the program with the default without any user interaction.
A silent install is when a program installs without you having to click "Ok" or "Next" or anything. It simply runs and when it's done, your program is installed!
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