Endpoint Protection

Hi

We have 12.1.4 SEP and clients are 11.17 SEP we want to upgrade with autoupgrade feature, if we assign 32 bit package during autouprade feature to one of SEP group which also has 64-bit clients then what will happen. Does package try to installed on 64bit client and failed? And how we handle this scenario where group has both 32 bit and 64 bit clients and want to upgrade with autoupgrade.

Thanks

It wil fail.

You need to assign both 32 and 64 bit package and the SEP client will choose the correct one to upgrade with.

See these threads about it:

https://www-secure.symantec.com/connect/forums/updating-3264-bit-client-groups-latest-install-package

https://www-secure.symantec.com/connect/forums/separate-groups-32-bit-and-64-bit-machines

Hi

So I have SEP group with SEP clients with 32 bit and 64 bit, I have to assign both package of 32 and 64 bit to group in autoconfiguration and this feature will select correct package is this correct ?

Thanks

Yes You can assgin both package same group and sep will received correct package.

You can add the both packages in the group. Client will recieve the exact packages and will install.

Hi

There is upgrade schedule option for autoupgrade feature

from (00:00) to (23:00)

distribute upgrades over (2) days

If I want to start immediately for some groups then How I will do

Thanks

Simply deselect the option "Upgrade Schedule" - client will download the new package on the next heartbeat to manager.

You can assign both 32bit and 64bit packages - Client will recognize the correct package according to the OS version and install only the one thats appropriate. The other one will be rejected from installation.

Hi

So if I unchecked upgrade schedule option it will start donwload package on next internal and immediately start to upgrade client correct?

Then what is functin of "distrubute upgarde over () days" option. if it is by default selected 2 days

Thanks

Yes.

Distribute upgrade over x days - This is upgrade timeframe for clients - have a look here:

http://www.symantec.com/docs/TECH106235

What does "upgrade schedule" option inside Add a Client Install Package used for Auto-Upgrade mean?

If the a value in "Distribute Updates Over" is set more than 0, the updates will occur with in the time period specified over the number of days in "Distribute Updates Over". - so in your example this will be two days during the clients will take the updates.

Some more information to auto-upgrade:

https://www-secure.symantec.com/connect/articles/upgrade-clients-sep-121-auto-upgrade-feature

Hi

Can I see any kind of progress of downloading package on client or installation happening on the clients

and client required restart or not because I cannot see in SEPM console these progress. Unless and until my self we restart client we do not get update version in SEPM console of Group

Thanks

It's take some time you can wait next heart beat setting.Once client are communicate with SEPM after sep will received upgrade package.

Hi

I have wait more than hours and group has only 10 PC as test group

Can I check is any progress going on on clients from SEPM or even clients

Thanks

Hi Golani,

There no progress bar that can be seen via the SEPM or clients for upgrade/installation. Best way to see once installation is complete is to set an install setting that has a reboot notification. Then once the upgrade is complete on the machine it will notify that a reboot is required telling that install has been completed on the machine. 

Progress cannot be traced - you can eventually check the deployment status - by going into the properties of the client in questions and there are information related if deployment was successfull or not.

Yes, correct