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Avoid problem of duplicate Hardware IDs

Created: 11 Oct 2012 • Updated: 12 Oct 2012 | 5 comments
This issue has been solved. See solution.

Hello,

     We are facing the problem of duplicate Hardware IDs in some PCs.I have already got the solution of this problem.

    I want to know the reason of this problem? Why this problem occurs after using Image OS? Also, can anybody please suggest any method by which this problem can be avoided in further PCs installation?

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Ashish-Sharma's picture

Why this problem occurs after using Image OS? Also, can anybody please suggest any method by which this problem can be avoided in further PCs installation?

This problem occure because same hardware id are available in another system.

If you prepare Image os you can follow this steps

How to prepare a Symantec Endpoint Protection 12.1 client for cloning

http://www.symantec.com/business/support/index?page=content&id=HOWTO54706

 

How to repair duplicate IDs on cloned Symantec Endpoint Protection 12.1 clients

http://www.symantec.com/business/support/index?page=content&id=TECH163349

Thanks In Advance

Ashish Sharma

 

 

Chetan Savade's picture

Hi,

Q. Why this problem occurs after using Image OS? Also, can anybody please suggest any method by which this problem can be avoided in further PCs installation?

--> Each SEP client will have unique hardware id, if SEP is a part of clone image then same hardware id will be copied on each machine and result in duplication of records.

Duplicate Hardware IDs result in only one client showing up in the Symantec Endpoint Protection Manager for multiple systems

http://www.symantec.com/docs/TECH97626

In some cases duplicate entries in the embedded database (DB) exist for a computer even after formatting.

http://www.symantec.com/docs/TECH95625

To overcome this problem Symantec has given guidelines to follow:

SEP 11.x: Configuring Symantec Endpoint Protection 11.x client for deployment as part of a drive image

http://www.symantec.com/docs/TECH102815

SEP 12: How to prepare a Symantec Endpoint Protection 12.1 client for cloning

http://www.symantec.com/docs/HOWTO54706

http://www.symantec.com/docs/TECH163349

I hope it helps.

 

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

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Sumit G's picture

want to know the reason of this problem? Why this problem occurs after using Image OS?

This issue is occured because of using the Cloning/ Image disk which has been created after installed all the application included symantec.

Reason of this issue is that when you can install the image on different system avail hardware Id is getting mismatch and Communication b/w client and server is getting stop.

can anybody please suggest any method by which this problem can be avoided in further PCs installation?

I have created one file for my office use which is use while creating the image and it really helpfull in my Branches. Find the attach file "Image Disk Creation.docx"

 

AttachmentSize
Image Disk Creation.docx 255.13 KB

Regards

Sumit G.

SameerU's picture

Hi

Mainly this happens due to imaged systems.

Regards

 

Mithun Sanghavi's picture

Hello,

Cause: There are two causes for this issue:

Current Theory: The first possible cause for this is when an Endpoint has been re-imaged (whether in a virtual machine or on a physical system).

Things we know: Each installation of Symantec Endpoint Protection (SEP) randomly creates a "Unique Identifier" for the client. So if this changes and the re-imaged system checks in, it is recognized as a new client.

Example: The IP and computer name are the same, yet the database still shows a different Unique ID.

The second cause for this is related to an issue with moving clients to a different OU in Active Directory.

Duplicate Endpoint Protection client IDs occur if the base image was not prepared for cloning. For more information, read the article How to prepare a Symantec Endpoint Protection 12.1 client for cloning.

However to Resolve this issue, check these Articles for SEP 12.1: -

How to repair duplicate IDs on cloned Symantec Endpoint Protection 12.1 clients

http://www.symantec.com/docs/TECH163349

Duplicate SEP clients appear in the Symantec Endpoint Protection Manager console

https://www-secure.symantec.com/connect/articles/duplicate-sep-clients-appear-symantec-endpoint-protection-manager-console

 

To prevent this from happening, I would recommend you to prepare your clients before cloning /image, check this article:

How to prepare a Symantec Endpoint Protection 12.1 client for cloning (image)

http://www.symantec.com/docs/HOWTO54706

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

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