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Backing virtual FreeBSD based appliance

Created: 03 Dec 2012 • Updated: 04 Dec 2012 | 2 comments
jtomi's picture
This issue has been solved. See solution.

Hi

I'm trying to backup Watchguard XCSv virtual appliance trough vCenter. VMWare says its FreeBSD and it doesn't have VMWare tools installed. And I don't seem to have anykind of root access to it. 

BE gives error:
Final error: 0xe0009541 - Could not connect to the vCenter server or ESX server. Please verify the credential supplied for login.
Final error category: Resource Errors

So I'm asking should be able to backup virtual machine like this? Its just anti-spam gateway but I thought it would be easier to recover it as a whole virtual machine with settings opposed to installing new one and recovering settings. 

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RLeon's picture

According to the BE2012 software compatibility list, FreeBSD is not supported (not listed):
  http://www.symantec.com/business/support/index?pag...

So that means installing a BE agent the traditional way to backup files from this VM is out of the question.

But since we are dealing with a VM here, some might think that it may be possible to tell BE to do a snapshot of the VM and back that up whole, i.e., via the vStorage API backup methods.
(Some refer to this as the Backup Exec Agent for VMware Virtual Infrastructure (AVVI) method, but I think the name AVVI is now depreciated.)

One of the steps involved in a vStorage-method VM backup is that the VMware Tools inside the VM will be contacted to do some snapshot preparation work.
(And if the BE agent is installed, it will be contacted too, but this step also requires the BE server to have root access credentials to the VM, which you do not have.)

Since your VM has neither VMware Tools nor the BE agent installed, the vStorage-method backup will not be successful.

It might be possible to get the virtual appliance support vendor to help with installing VMware Tools for you, but since BE2012 doesn't support FreeBSD, you still cannot install the BE agent.

To rephrase everything: You probably cannot backup this virtual appliance using Backup Exec. You may want to ask the appliance vendor for their specific HA and/or backup solution.

SOLUTION
jtomi's picture

OK Thanks. I'll check what can I do with the VMWare tools. If nothing then its just going to be excluded from BE backups.