Hello,

As a preliminary step please upgrade to Backup Exec ver 9.1 which is a free upgrade


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I've just discovered I have the same problem. I suspect that it happens for me on the nights that we receive a signature update for Symantec Mail Security for MS Exchange. It's set to "On virus definition update, force rescan before allowing access to information store". Indications so far are that this happens at 10pm, exactly when our backups are due to start, and takes about 6 hours. We have enabled the option in BE to do a prescan to allow progress indication, so the backup must wait till the message store is available to finish this scan.

I'm guessing that if I disable this option, the backups will start immediately, but stall when they get to the message store.

Not absolutely sure if this is the answer yet, or what to do about it. I'm adding it here just as a possibility for people to check.

Well, it's been 2 weeks and the problem hasn't recurred. We've had 5 virus definition updates since then.

I disabled "On virus definition update, force rescan before allowing access to information store" and enabled "Enable Exchange background scanning" (in nuwvics2/scan jobs/auto-protect). I think this means that instead of scanning everything each time we get an update, and not allowing anyone to check mail before it's finished, it will gradually scan everything that hasn't been scanned by this particular definition before.

I've just disvered one thing; all delays occurred are because I think it ejects the type but is asking you for answering the alert that says to take out the tape. Seeing the event viewer I've just see that the problem is it's stay with the message of asking to take out the tape; this alert is configured for dissapearing in one minute but sometimes it doesn't dissapear and that's what makes that delays... but unless for the logs of veritas (in the own software) it tells the copy has made and verified properly and later like I've enabled jobs expiration in 6 hours (for the holiday days) and the machine is trying or unless is asking to answer the alert (I think it takes out the tape but asks for an answer) like there's nobody nobody answers so the task expires... but the alert is configured to answer to accept in 1 minute... somedays it makes properly, so it answers to the alert of taking out the tape but others doesn't? what's the reason for this?

How could I resolve this issue?
Thank you very much for everything and have a nice dayMessage was edited by:
Egoitz Aurrekoetxea