Video Screencast Help

Backup Device Errors (Tape drive shows Offline )

Created: 13 Apr 2011 | 4 comments

Please suggest me with a solution to my below issue.

>My tape Library was working fine until yesterday when it showed a failed job.

>On checking the error log it showed :Robotic library hardware error.

The robotic library has reported a general hardware error condition. Manual intervention, calibration, etc., may be required. This may be a device related hardware problem, or it may be some other hardware problem (i.e. SCSI card/bus etc.). The library and drive states have been set to offline. Please attend to this condition.
>After that i rebooted the Tape Library ( DELL TL2000) and also the backup server.
>i tried to reinitialize the Tapelibrary and ran the Inventory on which it saw the first tape and gave an error after that :Inventory Device 00026 -- The job failed with the following error:Final error: 0xe000e005:The job has reported multiple errors. See the job log for details.
The detail showed : Physical Volume Library Drive or Robot paused, offline, or disabled. 
>My tape drive sometimes becomes offline on the Symantec Backup Exec 2010 software.
>The device manager shows both the medium changer and the Tape Drive in it.
> TheTape Drive is an LTO 64k.
Kindly suggest me a possible solution for the same.
Thank you

Comments 4 CommentsJump to latest comment

pkh's picture

You should run the Dell diagnostic utility against the library.  This will tell you whether there is a hardware error.  Make sure that all the BE services are stopped before you run the utility and make sure you select the write test.

CraigV's picture

...just adding to what pkh suggested, but you also need to consider updating your firmware and BE drivers to take those out of the equation...

Alternative ways to access Backup Exec Technical Support:

atos's picture

We had similar problems on our HP MSL6000, we updated the firmware on the Tapedrives, Library, and the SCASI-FC interface card and that solved the problem, as CraigV suggested....