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Backup to Disc changing to larger external hard drives

Created: 31 Jul 2013 | 23 comments

Hi currenty we are backing up to external hard drives when using Symantec backup exec 10d on our windows server.

One for each day of the week, however space ran out on out 500MB drives and we purchased 2TB drives, I thought it would just be a matter of formatting these drives with NTFS and replacing them.

On the first back up, it says queued, and the job seems to have failed.

Do I need to create a new removable backup to disc device, for this work?

Operating Systems:

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pkh's picture

You need to create a new B2D folders on your new disks and then target your jobs to these new B2D folders.  Do not use Removable B2D folders as these are meant for things like RDX drives.

Check the HCL to make sure that your new disks are supported.

warmeradmin's picture

okay thanks for that I am apologise for this, but how do I create B2D folders on the new discs?

I have just now moved the disc to the correct media set as can be seen by the screen shot it is the one that is highlighted.

Also looking in the folder from the second screenshot it looks as if the B2D folders have been created, Will this now work as I have moved it to the correct media set?

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Kunal.Mudliyar's picture

Yes it shows overwritable and appendeble so this should work good in your job

No changes need to be made

 

Technical Support

Symantec

warmeradmin's picture

those B2D folders were created last on the job that failed, do I need to delete them? 

Kunal.Mudliyar's picture

The screenshot shows that you have a removable B2d not B2D

If you want to got be B2d you need to delete the removable B2D from the BE console

format the drive and give a drive letter

right click on the backup to disk folder in the devices tab

select create a new backup to disk folder and keep the default settings

Once this is done , goto the job and select this newly created B2D with the job

Technical Support

Symantec

warmeradmin's picture

Hi thanks so much for your help so far:

So do you suggest that I create a new backup to disk folder for the new 2TB drives?

before the default settings it asks me whether it should be either a Removable backup to disk folder or a backup to disk folder which do I choose? And then do I add the drives indivudally?

Also I have the following job in the queue please see screen shot how do I release this job?

Thanks in advance

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Kunal.Mudliyar's picture

 

So do you suggest that I create a new backup to disk folder for the new 2TB drives?

Yes

should be either a Removable backup to disk folderor a backup to disk folder which do I choose?

Backup to disk folder

 

And then do I add the drives indivudally?

Yes

Also I have the following job in the queue please see screen shot how do I release this job?

For the screesnhot the job has not picked up the device, as nothing shows in the devices tab this means its not talking to the device

 

Technical Support

Symantec

warmeradmin's picture

Is there is no way I can just use the current set?

How would I add the drives individually? and the create B2D folders in windows explorer, or does Symantec BE do this for you?

Would I use the Media set wizard? And then add this media set in the backup job properties?

Thanks again so much

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Kunal.Mudliyar's picture

Is there is no way I can just use the current set?

You mean disk set or media set?

How would I add the drives individually?

These are individual usb drives correct or are enclosed in a device like a RDX device.

and the create B2D folders in windows explorer, or does Symantec BE do this for you?

Both ways..you can create folders on the drive like monday on disk 1 and tuesday on disk 2 and point BE to these folders , so while configuring the drives from BE you will see an option to create folder from the console

Would I use the Media set wizard? And c then add this media set in the backup job properties?

No need to adding the media to the media set before running the job

Simply use the media set you have already created in the backup job devices and media tab , BE will automatically take care of that

 

 

Technical Support

Symantec

warmeradmin's picture

Is there is no way I can just use the current set?

You mean disk set or media set?

I mean the media set for the old 500GB drives 

 

How would I add the drives individually?

These are individual usb drives correct or are enclosed in a device like a RDX device.

These are individual drives 

and they have passed the B2Dtest tool, even though they are not on the HCL

Kunal.Mudliyar's picture

Let me ask this important question

What is the property of the media set that you have created ?

What is the overwrite protection period and what is the append period?

How long do you want to retain the data on these disks. I mean for a week 2 week of a month

 

If they are individual drives better is to delete all of them from the console, as they are empty format them with NTFS and assign a drive letter

Create 1 folder on each of them eg monday tuesday.....

Goto BE and create a differnt  backup to disk folders for individual drives

Answer my question mentioned in the first 4 lines and I will clarify the media set query

 

Technical Support

Symantec

warmeradmin's picture

Hi I am not sure what you mean by property, you must mean the original media sets as I have not done anything with the new ones.

They are set as Removable Backup to discs devices, there is no overwrite protection period, the discs are rotated weekly.

I have included a screen shot for one of the current media sets

 

If they are individual drives better is to delete all of them from the console, as they are empty format them 

How do I do this?

I apologise if I am not answering some questions fully and appreciate your patience.

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Kunal.Mudliyar's picture

You have included a screenshot of the media properties .

Looking at this I guess you are using a media set named "OpResearch"

Can you goto the media tab and look for this media set and post the properties of that.

 

As per Colin`s comment if you should be good with removable B2D media which you have already configured as rotating /removing media which is configured using a B2D is not supported.

somethign I just noticed  you have 1 single job if you create B2D`s you have to create multiple jobs targeted to each B2D as in BE you cannot select multiple B2Ds in a single job

Also if you disconnect the drives and reconnect there is a Possibility that the drivers might acquire a different drive letter causing the B2D to go offline

 

I am assuming you have already added these new drives in BE as Removable B2Ds

 

Technical Support

Symantec

warmeradmin's picture

Hi I have included the screenshot of the media set from the media tab.

 

Yes we are using the mediaset called "OpResearch"

 

From what I gather in this discussion, when using backup exec version and 10 and USB hardrives then removalble media option should not be used as that is more for tape drives etc.

Instead Backup to disc folder should be chosen instead and the path pointed to the hard drive.

How do I add new drives to the Media set and remove the old ones?

When I run the job, the device name field goes blank.

All I want to do is remove the 5 old usb hard drives and replace them with the new larger ones.

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Kunal.Mudliyar's picture

This media set is idle if you are ejecting the drive and connecting it next week

As far as removable B2D is concerned its not for tape drives but for removable USB drives

For deleting the old folders simply disconnect all the old drives

Goto the devics tab, right click on the folder  disable them and delete them.

Later add all the drives by connecting them one by one as a removable B2D

Dont associate them to any media set simply go to the job properties and select this newly created removable backup to disk

Read this for more info  http://www.symantec.com/docs/TECH37724

 

 

 

Technical Support

Symantec

warmeradmin's picture

Okay you mean like this right? I have attached a screenshot, when I right click on an indivdual device the the delete sign is greyed out.

Later add all the drives by connecting them one by one as a removable B2D

How do I do this under which tab?

Dont associate them to any media set simply go to the job properties and select this newly created removable backup to disk

I am sorry can you please explain this to me too?

 

 

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Colin Weaver's picture

If these disks are detachable USB versions please be aware of the following:

a) Prior to Backup Exec 2010 R2 we did not really support the ability to unplug these drives if they were Backup to Disk (B2D) Targets, there were however various unofficial suggestions by end users that provided methods for handling unplugging. Some of these methods were accidentally documented by Symantec staff prior to us being informed that it was not officially supported.

b) In BE 2010 R2 and R3 you must create standard B2D and not the removable option on USB disk - the removable option is for cartridge style removable media (shows up in Removable section of My Computer)  and not for USB disks that show up in the fixed disk section in My Computer)

c) If you are running BE 2012 then we enforce what type of disk storage can be created so you can only set the removable option when the device is in the removable section of My Computer

 

More details available here:

http://www.symantec.com/docs/HOWTO55855

Kunal.Mudliyar's picture

Thank you for clarifying so you are suggesting to go for a removable B2D  setup as B2D was not supported?

 

 

 

Technical Support

Symantec

Colin Weaver's picture

No.

I am stating prior to 2010 R2 unplugging a USB disk was not supported

2010 R2 and later unplug is suppirted but USB disk MUST be configured as standard B2D/Disk storage and that removable B2D is not supported on USB disk (note USB Flash drive/pen drive may still use removable)

Donald Eady's picture

Here is another document for you to look over 

 

http://www.symantec.com/docs/TECH38839

I hope this posting was helpful

  

Colin Weaver's picture

Hmm we are going to have to remove or edit that document as it is incorrect about support prior to R2. please disregard TECH38839 at this current time. Thank you Donald for providing the link so that I could see the erroneous document.

 

EDIT: that document contained mostly incorrect info so I decided to pull it. For anyone that read it

a) Prior to 2010 R2 we did not really support unplugging USB disks as such to discuss 11D and forwards without a disclaimer was incorrect.

b) With 2010 R2 and later we enhanced the product to enhance support for unplugging the USB disks and with this enhancement there is NO need to use different drive letters for each USB disk, hence linking how you configure 11D to how you configure 2010 R2 and R3 was also incorrect.

c) The section on BE 2012 was also wrong as it also decribed using unique drive letters so was incorrect.

 

 

Kunal.Mudliyar's picture

Hi warmeradmin

As per Colin Weaver our trusted advisor the setup you are trying to achive is not supported with Backup Exec 10 d

As individual USB disk which are removable can cause issues like disk offline issues, inconsistent backups or job queues.

Removable B2Ds are only for devices where multiple disks are placed in an enclosure like RDX devices

I will second him...as the solution we have discussed is based on workarounds which may or may not work and could be the cause of your problems.

You might consider moving to Backup Exec 2010 R3 /BE 2012 SP2

Also 10d is EOL and there will be no further development done to the product.

http://www.symantec.com/business/support/index?page=releasedetails&key=15047#

 

Technical Support

Symantec