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Backup to Disk Error

Created: 07 Feb 2005 • Updated: 22 May 2010 | 6 comments

I upgraded my client to v 10.0 and setup a new B2D folder on an external usb 2.0 HD. This error occurred in the log:

Storage device "New Folder" reported an error on a request to read data from media.

Error reported:
The system cannot find the file specified.

V-79-57344-33992 - The backup storage device has failed.

How do I troubleshoot this error?

Thank you!


Comments 6 CommentsJump to latest comment

Barnaby's picture

When you created the folder, did you select the option to create it on a removable storage device rather than simply creating a b2d folder?

Barnaby Wood
Solutions Marketing
Symantec Corporation


Abhinav Bindroo's picture

Following link explains how to create a removable backup-to-disk folder

Create a new removable backup-to-disk folder and verify the results.

Michael Sovitzky's picture

After calling Technical Support, they said iif I use an external USB hard drive, I am NOT supposed to use a removable B2D folder. They said you only use a removable B2D folder when you would use an Iomega Rev drive or ZIP drive.

Please advise, I can't afford to go back and forth on whether to use a B2D folder or a removable B2D folder.



JCarson's picture

Even if this is a USB device and it is removable, there is a key to keeping this device on line.
I dont know who you spoke with but you will want to set that up under a removable backup to disk
If your going to use this feature you will want to keep the changer.cfg and the folder.cfg in the proper folder that gets created when you use a removable backup to disk item.
it should be showing as a drive and should not be taken offline while backing up.
If any of these happen during the backup it will show as a failed job or device paused

Jason K's picture


That above post is correct. You need to make sure there are to communication failures or a lapse in communication with the drive as this can throw the Backup to disk drive offline and stop any jobs from running to it. If you switch the drive out with another USB drive you will need to make another removable storage drive. The reason being, that each hardware (USB drive) has it's hardware Unique ID that is associated with the folder, if you plug another drive in with the same drive letter this problem can be presented.

I would make sure you have the most updated drivers for USB and the device if they are needed.

Thank you,