Backup error: Mount failed
We got a really strange problem, everytime we want creating a daily backup to our tape system or hard disk it's returning the following error:
Click an error below to locate it in the job log - Error - Mount failed. Operation aborted
Job Summary Information:
Byte count: 0 bytes Job rate: 0,00 MB/Min (Byte count of all backup sets divided by Elapsed time for all backup sets) Files: 0 Directories: 0 Skipped files: 0 Corrupt files: 0 Files in use: 0 Original start time: donderdag 4 oktober 2012 20:30:00 Job started: vrijdag 12 oktober 2012 20:30:02 Job ended: maandag 15 oktober 2012 8:24:44 Elapsed time: 59:54:42
We found a post with the same error only in our case there is already a connection with the tape machine, because it's possible to clean the tapes. When we run a test run it finish with succes, also the clean drive finish with succes.
Solutions we already try:
- Restart the services
- Reboot the server
- Cleaning the tape
- Scan & Inventory both devices (tapes and harddisk)
- Backup with one file selected
- New job
- Microsoft Windows 2008 Server R2
- Backup Exec 12.5 SP4
What can we try to fix this problem?