Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

Backup exception

Created: 29 Jul 2013 | 6 comments
Gavin_Wilby's picture

Hi,

I keep getting the follwing alert on my backup job:

 

 

Backup- \\myserver.mydomain.local\System?StateVSS Snapshot warning.
File c:\program files\symantec\backup exec\raws\vss provider\bevssprovider.exe is not present on the snapshot.
 
Although I have omitted this directoty from the backup task it keeps coming in.
 
Any ideas on how to fix this?
 
Gavin.
 
Operating Systems:

Comments 6 CommentsJump to latest comment

CraigV's picture

Hi,

 

try deselecting the entire folder that this file is in. Alternatively, recreate this as a dummy file which should allow backups to go through again.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Gavin_Wilby's picture

Hi,

I have omitted the entire folder.

The file DOES exist, it just continually skips it.

Gavin.

CraigV's picture

...is Advanced Open File Option selected for the job?

 

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Donald Eady's picture

Gavin,,

     Have you tried completely recreating the job. If not please do so and report the result. 

I hope this posting was helpful

  

Kunal.Mudliyar's picture

Backup the registry

Delete the following two keys: 

-HKLM\System\CurrentControlSet\Services\bevssprovider

-HKLM\System\CurrentControlSet\Services\VSS\Providers\{5fdb6ef5-6ead-4610-995b-401c88626115}

Restart the server and try a backup

http://www.symantec.com/docs/TECH169462

Technical Support

Symantec

lmosla's picture

Also, check your windows events on the server for any other errors that are occuring during this job and make sure the server has been rebooted recently.