I ran an NTBackup job of the exchange database.  It completed without errors.  I then rescheduled the BackupExec job, and it failed.  Last time it failed with both first and second storage groups giving errors.  This time it was just the first storage group, which is the really important one.  We barely use the second for anything.


The consistency check of the snapshot for the Microsoft Exchange transaction log Logs was successful.

The consistency check of the snapshot for the Microsoft Exchange database Mailbox Database was successful.

Unable to complete the operation for the selected resource using the specified options.  The following error was returned when opening the Exchange Database file:  '-528 The current log file is missing. '

-----

Backup- \\MAIL2007\Microsoft Information Store\First Storage Group

Unable to complete the operation for the selected resource using the specified options.

The following error was returned when opening the Exchange Database file:  '-528 The current log file is missing. '

We are getting the same error when trying to do a GRT backup to a NAS B2D folder.  Backups to a local B2D folder work fine.  We ran NTBackup succesfully and had a similar result.  When trying a GRT backup to NAS, one storage group worked the first time it ran,  both failed on the second try.


We are running Backup Exec 12 with the following hotfixes:
300287
300290
300699

Media Label: IMG000119GRT backup set folder: \\BRISTOL\ExchBkp\BTD\IMG000119The consistency check of the snapshot for the Microsoft Exchange transaction log Logs was successful.The consistency check of the snapshot for the Microsoft Exchange database Fourth Mailbox Database was successful.Unable to complete the operation for the selected resource using the specified options.  The following error was returned when opening the Exchange Database file:  '-528 The current log file is missing. '

Media Label: IMG000120GRT backup set folder: \\BRISTOL\ExchBkp\BTD\IMG000120The consistency check of the snapshot for the Microsoft Exchange transaction log Logs was successful.The consistency check of the snapshot for the Microsoft Exchange database Third Mailbox Database was successful.Unable to complete the operation for the selected resource using the specified options.  The following error was returned when opening the Exchange Database file:  '-528 The current log file is missing. '

That must be it!  I am also backing up to a NAS drive.  Did you figure out how to get it working or is this a problem with Backupexec 12?

I have yet to get a good backup of my exchange mailboxes.  I can back up the database without GRT, but it doesn't do me any good if I can't selectively restore email that was accidentally deleted.

Unfortunately, I still haven't been able to get it working with GRT.  Right now I have it doing just regular full backups to the NAS.  It's pretty frustrating since we bought BackupExec specifically for the GRT backups.

I've been messing with this for a while now, so I have a feeling it's BackupExec 12. Though I could be missing something.  Has anyone out there been able to get GRT backups working with a NAS?

Someone has to have an answer or suggestion to this problem.  This forum is appearing completely useless.  My question has been posted for like 2 months now and no one from symantec has responded.  Great support.  Thanks, I really feel like I got my money's worth from this product.  I didn't have any problems when it was veritas.  Looks like symantec has ruined another product.  Anyone here know of a different backup product that actually works?

I apologize for my rant yesterday.  I did get it working finally.  I can now back up GRT to my NAS device.

Here is the rundown of all the steps I had to do to get it working properly.


1)  Make sure the backupexec system/user account is a member of domain admins and the local adminstrators on the mail server.  I know this is redundant and probably useless, but it works.

2) Add the backupexec system/user account to a member of the following groups:  exchange organization administrators, exchange public folder administrators, exchange recipient administrators.  That user may already be a member of one, but not all of them.

3)  The backupexec user must be mail enabled, so create a mailbox for that user, and DO NOT hide that account in exchange.

4)  Make sure Shadow copy is enabled on C drive of mail server, if you have exchange on a different drive, turn it on for that drive too.  GRT uses shadow copy and if it is turned off it doesn't work.

5)  Install patch for VSS on both backup server and mail server.  Microsoft KB940349.  I assumed I had it because automatic updates were on, but I did not.  Download and install it anyway to be safe.

6)  Reboot both backup and mail servers.

7)  Create job to run with advanced file open "off".  Perform consistency check before backup: no.

8)  Also in Tools, options, make sure you turn off the "Enable legacy mailbox support" and turn on the "USE GRT".


Now, when I create and run the GRT job, it works.  Finally.  Only 3 months without a good backup.  Lucky nothing happened!!!!

Whichever user is the backup exec system account.

I think I am going to try commvault.  I have several other IT people that I know of that use it and like it for backup and DR at least.

http://support.veritas.com/docs/305877 

HOTFIXED will be released when fixed.

As of my post there is no fix out for what was posted by Anup.  John V's comment was of most help to me and if I could add to that, for me specifically, the account used by BE services on the BE server, for me, was a different account than the account used to backup the Exchange server.  Once I used the account for which I setup for Exchange backups as the BE system account (the logon account to run all the services) and gave access to the NAS device to my B2D folder everything worked.

I'm having the exact same issue. All of a sudden.

V-79-57344-759 - Unable to complete the operation for the selected resource using the specified options.  The following error was returned when opening the Exchange Database file:  '-528 The current log file is missing. '

Really frustrating. Tried all advise in this thread too (thank you!) and unfortunately to no avail.
I have even tried setting Backup Exec back up. Reinstalling the agent on the mail server, following the steps John V kindly suggested above and nothing. Nada.

So frustrating.

Has anyone had any other solutions with this problem?

Imperative we get this working as I'm sure you can imagine.