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Backup Exec 10d (10.1.5629) Remote Agent Windows Server (RAWS) 64 bit

Created: 23 Jun 2013 | 13 comments

I would like to follow up from solved link:

https://www-secure.symantec.com/connect/forums/10d-1015629-hotfix-1-extended-64-bit-x64-remote-agent-windows-servers-raws

After installing RAWSx64InstallMedia_280701.rar into 64 Bit Windows 7, we can backup without any issue.

The service was running under "services.msc", but always got blue screen when computer restarted or startup.

We would like know to solve this issue as soon as possible.

Currently using:
Backup Exec 10d Server
Media Server: Version 10.1 Rev. 5629

Operating Systems:

Comments 13 CommentsJump to latest comment

VJware's picture

Win 7 is un-supported with BE 10d. Limited support started with BE 12.5 & full support was in BE 2010... It may have worked for you earlier however as this is a non-tested, non-compatible environment, it would be difficult to get support.

Jaydeep S's picture

Windows 7 is an unsupported OS for BE 10d. Adding to that BE 10d is also End of Life. I would suggest you to upgrade to BE 2010 or BE 2012.

cronos's picture

The agent worked well, however it just stuck the blue screen when it booted.

It should have solution to void this issue.

Colin Weaver's picture

There is a solution: Use a version of Backup Exec that Supports Windows 7

VJware's picture

Not just agent. You will have to upgrade the existing media server as well.

CraigV's picture

Download the ISO below, and when you run setup.exe, it will install the appropriate version based on your OS:

http://trialware.norton.com/files/fc/Backup_Exec_2010_13.0.5204_MultiPlatforms_Multilingual_DVD.iso

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

cronos's picture

Very sad, we were very happy RAWSx64InstallMedia_280701.rar solved the installation issue.

But it went blue screen. Somehow there some windows pop-up said "Digitaly not signed".

I believe Symantec can solve this solution by just fixing the agent compatibility, instead suggesting to upgrade.

CraigV's picture

BE 10d: EOL = 6 Nov. 2006; EOLS = 6 May 2009; EOS = 18 January 2012

That product is 8 years old, and BE itself has moved on substantially since 10d...no chance they will retrofit the agents to support new hardware or software. Not even BE 12.5 will support Windows 2012 or Windows 8 for instance.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

pkh's picture

Another way to solve this problem is to keep all your software at the same vintage as BE 10d and not to use Windows 7.  You can also save on the upgrade fee that Microsoft charges you.

cronos's picture

Right now, we were happy to use old backup program which build 10 years ago without any issue backup any 32/64Bit and any Win7/8.
Initially there are two versions, 2001 and 2003, now we use version 2003.

Upgrading just not great advice from our point hearing and view at this moment.
 

Thank to you all for input.

pkh's picture

BTW, are you aware that you need to have a Windows remote agent licence to backup a Win7/8 machine? Any machine with Vista and above requires a remote agent licence to back it up, i.e. one remote agent licence per remote machine.

CraigV's picture

If you really have to backup those Windows 7 workstations and don't want to change the software, look at Symantec Desktop Laptop Option which will do this for you...it would be your only other way unless you redirect the data to a fileserver from the workstations.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...