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Backup Exec 11d Keeps Crashing

Created: 15 Nov 2010 | 2 comments

I inherited a Backup Exec 11d system that until recently was working fine.  Media Server runs Server2003 R2 64bit SP2 using B2D which is then written to tape.  I noticed last week that when I went to check the properties of a backup job, the window would go blank and the application would close.  Today I was attempting to do a restore from tape but the job hung and then the application crashed.  Now, every time I go to try a new restore job it creates a new job - meaning the job number keeps going up, since I started with restore 00058 and my last attempt was 00065 - and then crashes.  Also those last few restore jobs are not showing up in the job History list.

I checked the Application EV and found several errors like this:

Event Type: Error
Event Source: Backup Exec
Event Category: None
Event ID: 57860
Date:  11/14/2010
Time:  9:02:06 AM
User:  N/A
Computer: xxxxxxx
Description:
An error occurred while attempting to log in to the following server: "xxxxxxxxxx".
 SQL error number: "0011".
 SQL error message: "[DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or access denied.
".

 For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml
Data:
0000: 11 00 00 00 00 00 00 00   ........
0008: 00 00 00 00 00 00 00 00   ........

OR THIS:

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date:  11/15/2010
Time:  12:43:07 PM
User:  N/A
Computer: xxxxxxxxxx
Description:
Faulting application BkupExec.exe, version 11.0.6235.34, faulting module mfc80u.dll, version 8.0.50727.1833, fault address 0x00000000000854ee.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 42 6b 75   ure  Bku
0018: 70 45 78 65 63 2e 65 78   pExec.ex
0020: 65 20 31 31 2e 30 2e 36   e 11.0.6
0028: 32 33 35 2e 33 34 20 69   235.34 i
0030: 6e 20 6d 66 63 38 30 75   n mfc80u
0038: 2e 64 6c 6c 20 38 2e 30   .dll 8.0
0040: 2e 35 30 37 32 37 2e 31   .50727.1
0048: 38 33 33 20 61 74 20 6f   833 at o
0050: 66 66 73 65 74 20 30 30   ffset 00
0058: 30 30 30 30 30 30 30 30   00000000
0060: 30 38 35 34 65 65         0854ee 

Any insight is greatly Appreciated.

CB

Comments 2 CommentsJump to latest comment

teiva-boy's picture

What changed?  Were any MS service packs applied?  Any BE service packs applied?  Errors dont just happen on their own without a cause.

Perhaps a reboot could be started, then run a liveupdate on the 11d server getting all hotfixes and patches installed, reboot again.  

An MFC*.dll file is a Microsoft file, it's a VERY common class file, that sometimes has issues where it needs to be upgraded, repaired, etc.  I seem to recall this happening more on WinNT and Win2k, and rarely on Win2k3, and never on Win2k8.

Of course, you are also on a VERY old version of BackupExec.  Since you are a 64bit platform, perhaps you should look into the current 2010R2 edition as you are about 3-4 major versions behind.  They even have 35% upgrade SKU's for people out of maintenance.

There is an online portal, save yourself the long hold times. Create ticket online, then call in with ticket # in hand :-) http://mysupport.symantec.com "We backup data to restore, we don't backup data just to back it up."

JK81's picture

You need a upgrade to the stable version of 11d. Currently you are using 11d Rev 6235 and what you need is 11d Rev 7170.

Please contact symantec tech support and get this revision!!