Backup Exec 11.D - Service Pack 5 install error
We have a SBS 2003 with the small business edition Backup Exec 11D. The version that was installed came from a download from Symantec. We have been able to successfully install all other service packs until we got to SP5. The install fails with error " Upgrade terminated unexpectedly. Please see installation log for details.". Here are the log files:
Symantec Backup Exec (TM) 11 for Windows Servers Patch Log : SP- 03-19-2010,12:00:22 : Setup.ini.0B400D21_0933_47C3_86AE_B09DF0B01D80 was not removed from RemoveFile table. 03-19-2010,12:00:23 : Entering PatchSetup.exe 03-19-2010,12:00:23 : Command Line: /NAME:SP- /UI:FULL 03-19-2010,12:00:23 : Executing GetPatchInfo. 03-19-2010,12:00:24 : The installation source for this product is not available. Verify that the source exists and that you can access it. C:\WINDOWS\Installer\4321f2a.msi 03-19-2010,12:00:25 : V-225-136: The patch failed to install. An alert was unable to be generated to notify the user. ***To search for information about this error, click here 03-19-2010,12:00:27 : InstallManager.dll has been updated in cached MSI Binary table. 03-19-2010,12:00:27 : Exiting PatchSetup.exe This error appears to be because it cannot find the file 4321f2a.msi in the installer folder. I looked in that folder and indeed the file is not there. Is there any way to force this install without the file it wants or do I have to fully reinstall Backup Exec? All other users I could find with a similar problem fixed it by reinstalling.