See

http://seer.entsupport.symantec.com/docs/303762.htm

http://seer.entsupport.symantec.com/docs/308766.htm

Hi everybody.

Our company use Symantec Backup Exec 12 for Windows Servers we set backup job for monthly. This job we used for backup System Drive, shadow and system state. As usual this job run well but on March 01 2009 it generate error I restarted server and try backup again it is still not success

I read log it has error and exception with below.

error:

Backup- OVNC-FS-SRV
V-79-57344-34110 - AOFO: Initialization failure on: "System?State". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
VSS Snapshot error. The Microsoft Volume Shadow Copy Service (VSS) snapshot provider selected returned: "Unexpected provider error". Ensure that all provider services are enabled and can be started. Check the Windows Event Viewer for details.

Exception.

Backup- C: System
Unable to open the item C:\Documents and Settings\Administrator\NTUSER.DAT - skipped.
Unable to open the item C:\Documents and Settings\Administrator\ntuser.dat.LOG - skipped.
Unable to open the item C:\Documents and Settings\Administrator\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat - skipped.
Unable to open the item C:\Documents and Settings\Administrator\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG - skipped.
Unable to open the item C:\Documents and Settings\Administrator\Local Settings\Temp\1\mmc10706C70.xml - skipped.
Unable to open the item C:\Documents and Settings\LocalService\NTUSER.DAT - skipped.
Unable to open the item C:\Documents and Settings\LocalService\ntuser.dat.LOG - skipped.
Unable to open the item C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat - skipped.
Unable to open the item C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG - skipped.
Unable to open the item C:\Documents and Settings\NetworkService\NTUSER.DAT - skipped.
Unable to open the item C:\Documents and Settings\NetworkService\ntuser.dat.LOG - skipped.
Unable to open the item C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat - skipped.
Unable to open the item C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG - skipped.
Unable to open the item C:\Documents and Settings\ovncbackup\NTUSER.DAT - skipped.
Unable to open the item C:\Documents and Settings\ovncbackup\ntuser.dat.LOG - skipped.
Unable to open the item C:\Documents and Settings\ovncbackup\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat - skipped.
Unable to open the item C:\Documents and Settings\ovncbackup\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG - skipped.

Please help me to solve this problem