Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

Backup Exec 12.5 Connection with server failed.

Created: 28 Aug 2012 • Updated: 28 Aug 2012 | 4 comments
This issue has been solved. See solution.

Under Job Setup then under the backup job properties then under selections I get connection with server failed. Hit F5 to retry. So I cant select or deselect items to be backed up. Has anyone seen this before?

Comments 4 CommentsJump to latest comment

VJware's picture

Was the user name / password of the Backup Exec account recently changed ?

Ensure the domain name precedes the user name, i.e. in this format - domain\username

Also, do check for permissions per http://www.symantec.com/business/support/index?pag...

While confirming the above permissions, ensure the account is not part of any deny permission either..

 

ZGoggins's picture

nothing was changed and all permissions and domain name is correct.

VJware's picture

Sorry to be a stickler, though have you explicitly verified ?

If yes, try creating a new account with the appropriate priveleges/permissions & re-check..

And is the remote agent for windows service running under the local system account ?

Ref kB - http://www.symantec.com/business/support/index?pag...

SOLUTION
ZGoggins's picture

The problem was the remote agent service wasnt running. Thanks. How did my backup job complete if that wasnt started?.....just out of curious.