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Backup Exec 12.5 Connection with server failed.

Created: 28 Aug 2012 | Updated: 28 Aug 2012 | 4 comments
ZGoggins's picture
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This issue has been solved. See solution.

Under Job Setup then under the backup job properties then under selections I get connection with server failed. Hit F5 to retry. So I cant select or deselect items to be backed up. Has anyone seen this before?

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VJware's picture

Was the user name / password of the Backup Exec account recently changed ?

Ensure the domain name precedes the user name, i.e. in this format - domain\username

Also, do check for permissions per http://www.symantec.com/business/support/index?pag...

While confirming the above permissions, ensure the account is not part of any deny permission either..

 

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ZGoggins's picture

nothing was changed and all permissions and domain name is correct.

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VJware's picture

Sorry to be a stickler, though have you explicitly verified ?

If yes, try creating a new account with the appropriate priveleges/permissions & re-check..

And is the remote agent for windows service running under the local system account ?

Ref kB - http://www.symantec.com/business/support/index?pag...

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ZGoggins's picture

The problem was the remote agent service wasnt running. Thanks. How did my backup job complete if that wasnt started?.....just out of curious.

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