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Backup Exec 12.5 with Quantum Scalar 50

Created: 29 Mar 2010 • Updated: 17 Oct 2010 | 3 comments

Hi 
    We install a Quantum Scalar 50 Tape Library with Backup Exec 12.5.  inside backup exec on the slots its  appering <unknown Media> we are not using any barcods on tapes.  what is the problam ? how i can solve this issue

i am new in symantec backup exec solution please help me to solve this issue
 

please see the Snap

 


 

  

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CraigV's picture

Hi there,

Firstly make sure you are using the BEWS 12.5 drivers as detailed in the web page below:

http://www.quantum.com/ServiceandSupport/SoftwareandDocumentationDownloads/S50/Index.aspx

Also check and make sure you have done an inventory of the slots to make sure that BEWS is detecting the tapes correctly. Added on to the drivers, download and install the latest versions too.

Laters!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

CraigV's picture

Hi there,

Any news here...?

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...