Backup Exec 12.5 RALUS Issue
Created: 31 Aug 2010 | Updated: 05 Oct 2010 | 5 comments
This issue has been solved. See solution.
Everyone, a customer of ours just upgraded their Backup Exec 12.5 Windows 2003 Server based software using LiveUpdate.
However, since the update, backups of filesystems hosted by HP-UX Servers no longer work.
I was told that the RALUS agent needed to be updated. However, I cannot find the latest version of the RALUS agent.
When I go to http://fileconnect.symantec.com It asks me for a serial number. However, the software was purchased through Dell and the only thing I have is a license key number used to activate the software.
Does anyone have any ideas on how I can get the latest RALUS agent?
thanks
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You can download the trailware software .https://www4.symantec.com/Vrt/offer?a_id=51791
The download files are same which u have on fileconnect and the one which u have on the trail ware
If this response answers your concern, please mark it as a "solution"
Hello,
Open the backup exec console-->Tools-->Install License and options and check if RALUS license is installed or not.
Secondly, as you told that the software came from DELL, please check if its a Quick start edition. Help-->About Backup Exec.
Quick start edition does not support any agent...
Hope this helps...
Its a best practice to have a "Support Contract" with Symantec...
Also refer the following http://support.veritas.com/docs/314398 Backup Exec 12.5 for Windows Servers revision 2213 Hotfix 314380 - Remote Agent for Linux/Unix Servers (HPUX platforms)
If this response answers your concern, please mark it as a "solution"
Thanks guys. We are not licensed. That must be the issue.
Please mark it as solution...
Its a best practice to have a "Support Contract" with Symantec...
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