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Backup Exec 12.5 RALUS Issue

Created: 31 Aug 2010 • Updated: 05 Oct 2010 | 5 comments
This issue has been solved. See solution.

Everyone, a customer of ours just upgraded their Backup Exec 12.5 Windows 2003 Server based software using LiveUpdate.

However, since the update, backups of filesystems hosted by HP-UX Servers no longer work.

I was told that the RALUS agent needed to be updated.  However, I cannot find the latest version of the RALUS agent.

When I go to  It asks me for a serial number.  However, the software was purchased through Dell and the only thing I have is a license key number used to activate the software.

Does anyone have any ideas on how I can get the latest RALUS agent?


Comments 5 CommentsJump to latest comment

RahulG's picture

You can download the trailware software .
The download files are same which u have on fileconnect and the one which u have on the trail ware

Dev T's picture


Open the backup exec console-->Tools-->Install License and options and check if RALUS license is installed or not.

Secondly, as you told that the software came from DELL, please check if its a Quick start edition. Help-->About Backup Exec.

Quick start edition does not support any agent...

Hope this helps...

Its a best practice to have a "Support Contract" with Symantec...

RahulG's picture

Also refer the following  Backup Exec 12.5 for Windows Servers revision 2213 Hotfix 314380 - Remote Agent for Linux/Unix Servers (HPUX platforms)

pacssupport's picture

Thanks guys. We are not licensed. That must be the issue.

Dev T's picture

Please mark it as solution...

Its a best practice to have a "Support Contract" with Symantec...