Backup Exec 12.5 Server Crash / Lockup
Created: 09 Oct 2009 | 31 comments
I have read several threads now with this same problem, basically we are getting a intermittent server lockup whilst using backup exec 12.5, we are confident that it is backup exec that is causing the problem since this is happening on two servers and one of these is a new build.
Basically we get several good backups and then anywhere between 2 – 3 days or even up to several weeks the server will just hang completely during its backup, there are several hundred logs that indicate this is happening when backup exec is attempting to backup exchange.
All backups effected seem to have the same version of backup exec, and are backing up to external hard drives.. all versions of backup exec are fully up to date and all server software, firmware etc is fully updated.
Since the software is OEM bought with the server there is no maintenance agreements but believe I should be able to get some assistance here.
As a Symantec partner and reseller of the software i find it hard to believe that a fix has not been produced for this issue, if no solution can be found we will have no choice but to stop selling / installing backup exec (at this moment in time its causing more trouble than its worth).
If anyone can provide any assistance with this issue at all it would be most appreciated.