Video Screencast Help
Give us your opinion and win with Symantec! Please help us by taking this survey to tell us about your experience with Symantec Connect, so that we can continue to grow and improve.  Take the survey.

Backup Exec 12.5 Sometimes Slow

Created: 04 Sep 2012 • Updated: 09 Oct 2012 | 21 comments
This issue has been solved. See solution.

We are using BE 12.5 to backup about 1TB of data D2D using USB drives. About 60% of the time the backup is quick, 2000MB/min. or faster, but occasionally it runs under 1,000MB/min. and doesn't complete in under 24 hours. I have found no correlation between the slow backups and which physical USB drive we use or which USB 3.0 port we use. The drives are all USB 3.0. The most recent backup that was running was pegging CPU utilization on one core of the server for bengine.exe. It also seemed like Kernel memory utilization was high at around 300MB. I have tried defragmenting the .bkf file, but that seems to make no difference. I checked a few drives and natively I can copy large files to the drives well over the 2000 MB/min. we get on a quick backup, so it doesn't look like a drive throughput issue. Other than upgrading to a newer version of BE, is there something else I should try? Thanks,

Jim

Comments 21 CommentsJump to latest comment

CraigV's picture

Hi,

Turn off (put in exclusions) for the B2D folders and the BE services, and make sure your slow backups aren't being done during some sort of maintenance (AV scan for example).

Also, I take it you defragged the whole drive...not just the B2D file? What size have you set them too as well?

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Jim L's picture

Hi Craig,

We intentionally do not have any anti-virus locally on the server we use for BE. I also checked to make sure there aren't any conflicting Scheduled Tasks, which there aren't. I have looked for patterns, such as day of the week, physical drive, USB 3.0 port or USB cable, but can't find a pattern.

I just recreated a B2D drive from scratch to make sure it isn't a fragmentation issue and I am testing it currently. They can grow up to 1,800 GB. The backup is typically just over 1TB. Thansk,

Jim

CraigV's picture

...what''s your B2D file size set too?

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

CraigV's picture

...not capacity of the B2D folder, the size of each B2D file that BE creates. The standard is 4GB but this can be set. If you're creating 1 large 1800GB file you're going to run into issues. if that file corrupts you'd kiss all your data goodbye.

Some recommend no larger than 50GB for a B2D file before BE creates another...

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Jim L's picture

This BE server is setup to create a single file, typically 1 TB. If that is an issue I will reconfigure one of the disk to test smaller B2D files. I inherited this server as it is setup currently. Thanks for the advice.

AmolB's picture

Hello Jim

  Below TN explains how to find B2D file size and how to change the file size too.

  http://www.symantec.com/docs/TECH35131

Jim L's picture

Hello Amol,

Thanks for the link!

I have completed 2 backups since limiting the file size to 100 GB. One backup averaged 1.4 GB/min and the one today averaged 2.5 GB/min. This is typical that the backup rate can vary so widely and things like enabling or disabling compression have not made a difference.  Some of the things I have tried to resolve the highly variable backup rates without success:

  • Turn compression off, it was on
  • Defragment USB backup drives before backup job starts
  • Restart all BE services between backup jobs
  • Reboot backup server between backup jobs
  • Update BE software for latest patches for 12.5
  • Always use the same USB 3.0 port
  • Try different USB ports
  • Update backup server software with latest updates from Microsoft
  • Update BE agent on servers being backed up

I am not sure what to try next. Verification is always very speedy, so it seems to either be an issue with reading the files from the remote servers or with writing the files to the USB drive. I have seen pretty high numbers for disk queue length on the USB drive when a backup is taking place.

CraigV's picture

...any reason for you having a 100GB B2D file size and not trying something like 20/50/65GB for instance?

Drop the file size smaller and see if this resolves the issue.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Jim L's picture

With over 1 TB of data I was trying to limit the number of files. I had heard 25 GB was a good upper limit, so I will try that this weekend and see how that works. Thanks.

CraigV's picture

...it's a very fine line to get this right. Make your size too big and you risk losing a lot of data if 1 *.bkf file is corrupt, and you MIGHT have speed issues; make the size too small and you're going to build up a lot of small files which might also impact speed.

Just ensure that your AV is also not scanning your dedupe folder!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

SOLUTION
Jim L's picture

Thanks, there is no AV running on this server.

Jim L's picture

25 GB has not worked well, so I will try cranking up the file size. The backups are slower than ever and even the verification has slowed down significantly, used to be around 4 GB/hr now around 2 GB/hr.

Jim L's picture

50 GB is also slow, going to try cranking up the file size more.

Jim L's picture

75 GB is more like normal, at least for this first backup/verify.

Jim L's picture

Speeds are back to "normal" once I go to 75 GB or larger file size. Unfortunately they still vary a lot. The lowest was 600 MB/min and the highest 2.5 GB/min.

CraigV's picture

...could be the type of data being backed up, but if you're happy with the speeds you're getting you can then close this forum query off.

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Jim L's picture

I would like to be able to have consistent speeds. The nature of the data being backed up is relativey static, these huge variations from one day to the next don't make sense.

Jim L's picture

Thanks for all of your help, but the file size and properties of the USB drives don't appear to be the issue. I say that because Monday night the backup rate was 591 MB/Min before I cancelled it. I used the same USB drive with the same settings last night and it ran at 2,700 MB/Min.

Any other ideas of where to look? I have restarted all of the associated BE remote agents and that doesn't seem to have an effect.

Bruce Martin's picture

Jim L, did you ever get your backup speeds to a consistant rate?