Backup Exec 12.5 SP3 and hp Ultrium 960 LTO3 trouble
I'm currently in the process of installing new backup server and ran out into some trouble...
I have a hp ProLiant DL140 G2 with Windows 2003 R2 Standard x64 Edition installed, the OS has an SP2 and all critical updates installed.
Then I connected an hp Ultrium 960 LTO3 SCSI External Tape Drive to it, installed Backup Exec v12.5 x64 and applied through LiveUpdate SP3 and all hotfixes. Also installed the latest Backup Exec drivers for the tape drive.
And tried a test backup job, which failed with the alert window stating "The device, \Device\Scsi\symmpi3, did not respond within the timeout period." and following erros in windows' application log, all the events have the same id - 33152:
- "Adamm Mover Error: DeviceIo: 00:00:03:00 - Retry Logic: Original settings restored on device: HP Ultrium 3-SCSI",
- "Adamm Mover Error: DeviceIo: 03:00:03:00 - Refresh handle on "\\.\Tape0", SCSI cmd 00, new handle 538, error 1117",
- "Adamm Mover Error: DeviceIo: 00:00:03:00 - Retry Logic: Retry logic was engaged on device: HP Ultrium 3-SCSI",
- "Adamm Mover Error: DeviceIo: 03:00:03:00 - Device error 1117 on "\\.\Tape0", SCSI cmd 0a, 3 total errors",
"Adamm Mover Error: Read Failure!
Error = ERROR_INVALID_FUNCTION
Drive = "HP 1"
Media = "Wednesday"
Read Mode: SingleBlock(0), ScsiPass(0)
Write Mode: SingleBlock(1), ScsiPass(1)"
Then I tried to run hp L&TT utility to troubleshoot the drive, but with no success - it said that no driver is installed. I tried to install the latest hp drivers, but also no luck until I found here on the forum this idea: "1. turn off the server and disconnect the drive; 2. turn on the server; 3. turn it off again and connect the drive; 4. turn on and after booting finishes turn on the drive." After this manipulations L&TT found the drive and I was able to test (which reported that device is just fine) it and update firmware to the latest one. But Backup Exec is not working and after normal reboot everything is back to "not working at all".
I'm kinda out of options how to fix this erros, so I'll appreciate any help.
Thanks in advance!