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Backup Exec 2010 and Exchange 2010 - Cannot extract mailbox messages from the Exchange backup

Created: 29 Oct 2012 • Updated: 21 Dec 2012 | 5 comments
This issue has been solved. See solution.

Hello all

 

I have been using Backup Exec to back up several servers for months with generally little problems but last night my backup returned the errors below, can anyone provide some insight into this please?

 

Thanks in advance

Final error: 0xe00002f7 - Cannot extract mailbox messages from the Exchange backup. Review the job log for more information.
Final error category: Resource Errors

AND

Unable to complete the operation for the selected resource using the specified options for the following reason: VFF Open Failure.  This can be caused by low memory or disk resources.

 

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CraigV's picture

Hi,

 

Here is the TN for the VFF error:

http://www.symantec.com/docs/TECH135804

...and for the first error:

http://www.symantec.com/docs/TECH179622

Thanks!

 

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ZeRoC00L's picture

http://www.symantec.com/business/support/index?page=content&id=TECH135804

Do you already have BE2010 R3 installed ?
If not, please update to R3 first, and make sure to push the remote agent to the Exchange server again.

Also make sure the exact version of the Exchange 2010 Management Tools are installed on the Backup Exec Media server.

If this response answers your concern, please mark it as a "solution"

SOLUTION
LFCGeorge's picture

Hi guys

 

Thanks for the replies

 

I do not have R3 installed only R2, when I run LiveUpdate it gives me error

 

Backup Exec failed to register with LiveUpdate. Ensure that the latest version of LiveUpdate is installed, and then try again.

 

I have already tried to reinstall the LiveUpdate through the Backup Exec CD but it still does not work

 

Does someone have a link to download the R3 Update?

 

Thanks

CraigV's picture

You can get it on the link below:

 

http://trialware.norton.com/files/fc/Backup_Exec_2010_13.0.5204_MultiPlatforms_Multilingual_DVD.iso

Once downloaded, stop the BE services, get copies of the Data/Catalogs folders, and then proceed with the upgrade. Once done, run LiveUpdate to install BE 2010 R3 SP2 and then run it again to install any outstanding patches before push-installing to any remote servers you might have!

THanks!

Alternative ways to access Backup Exec Technical Support:

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