Video Screencast Help

backup exec 2010 assistance

Created: 05 Jun 2014 | 5 comments

hi all

I've inherited a currently failing backup exec 2012 environment and need to reset the credentials as I don't know them

I have been searching for hours and am getting no-where fast

any pointers greatly appreciated

Operating Systems:

Comments 5 CommentsJump to latest comment

chris mcg's picture

thanks, tried that but i still can't connect to the other 2 servers ?  

"The Media server could not connect to the Exchange 2010 DAG virtual node. The Backup Exec remote agent must be intalled and running on all nodes in the DAG"

agent is running on those and restarted but i am assuming credentials issue ?

chris mcg's picture

tried those, still no luck

from debug file

BESERVER: [06/09/14 12:19:05] [3500]     "Cluster" key does not appear to be present in the registry
BESERVER: [06/09/14 12:19:05] [3500]     Failed to open Microsoft cluster ()
BESERVER: [06/09/14 12:19:05] [3500]     VCS cluster keys do not appear to be present in the registry
BESERVER: [06/09/14 12:19:05] [3500]     Failed to open VCS cluster ()

been googling and still not fixed

any more ideas ?

VJware's picture

These are generic lines in the debug and not errors ones. Would recommend to either log a formal support case or if you prefer, enable debugging on the BE and Exchange server per this KB and DM the logs.

KB - http://www.symantec.com/business/support/index?page=content&id=TECH124453