Video Screencast Help
Give us your opinion and win with Symantec! Please help us by taking this survey to tell us about your experience with Symantec Connect, so that we can continue to grow and improve.  Take the survey.

Backup Exec 2010 Dedup Stale Media not allocating

Created: 14 May 2014 • Updated: 16 May 2014

I have a dell PowerVault Appliance with 27TB which is failing to allocate media.. I suspect its due to expired licenses, but any help would be appreciated!

PVLSVR:   [05/14/14 14:44:58] [3820]     DeviceIo: ostscsi:sts_close_server failed with error 2060018
PVLSVR:   [05/14/14 14:44:58] [3820]     PvlChanger::ReleaseDevice() - changer reservation release successful!

            Session = {AE4547E0-5707-42F1-9219-9F05BA37FA05}

            Library = {6E292D22-9745-4BD0-8AF6-46DED352F27B}, "DEDUP01"

                 hr = SUCCESS! SUCCESS!
PVLSVR:   [05/14/14 14:44:58] [3820]     PvlSession::MountOverwriteMedia() - created 0010 OST media in 0087 seconds

            DriveGuid  = {B7109D2B-6C58-4FBC-B997-CB9A9CA0B3B9}

            HRESULT  = ERROR = 0x0000001F (ERROR_GEN_FAILURE)

PVLSVR:   [05/14/14 14:44:58] [3820]     DeviceIo: ostutil: sts_open_server PureDisk:IBACKUP596 ikaservices\beadmin 0 0.031201 seconds
PVLSVR:   [05/14/14 14:44:58] [3820]     DeviceIo: STS: Error: impl_open_image impl_image_handle error (2060018:file not found)
PVLSVR:   [05/14/14 14:44:58] [3820]     DeviceIo: ostutil: sts_open_image BEOST_SDrv10 BEOST_SDrv 2060018 0.015601 seconds
PVLSVR:   [05/14/14 14:44:58] [3820]     DeviceIo: ostutil: sts_open_server PureDisk:IBACKUP596 ikaservices\beadmin 0 0.031200 seconds
BKUPEXEC: [05/14/14 14:44:58] [0042]     [Info] VSN received: type = DEVICE_UPDATE
BKUPEXEC: [05/14/14 14:44:58] [0042]     [Debug] VSN added to queues
BKUPEXEC: [05/14/14 14:44:58] [0042]     [Info] VSN received: type = DEVICE_UPDATE
BKUPEXEC: [05/14/14 14:44:58] [0042]     [Debug] VSN added to queues
BKUPEXEC: [05/14/14 14:44:58] [0042]     [Info] VSN received: type = DEVICE_UPDATE
BKUPEXEC: [05/14/14 14:44:58] [0042]     [Debug] VSN added to queues
BKUPEXEC: [05/14/14 14:44:58] [0042]     [Info] VSN received: type = DEVICE_UPDATE
BKUPEXEC: [05/14/14 14:44:58] [0042]     [Debug] VSN added to queues
BKUPEXEC: [05/14/14 14:44:58] [0042]     [Info] VSN received: type = DEVICE_UPDATE
BKUPEXEC: [05/14/14 14:44:58] [0042]     [Debug] VSN added to queues
BKUPEXEC: [05/14/14 14:44:58] [0042]     [Info] VSN received: type = DEVICE_UPDATE
BKUPEXEC: [05/14/14 14:44:58] [0042]     [Debug] VSN added to queues
BKUPEXEC: [05/14/14 14:44:58] [0042]     [Info] VSN received: type = DEVICE_UPDATE
BKUPEXEC: [05/14/14 14:44:58] [0042]     [Debug] VSN added to queues
BKUPEXEC: [05/14/14 14:44:58] [0042]     [Info] VSN received: type = DEVICE_UPDATE
BKUPEXEC: [05/14/14 14:44:58] [0042]     [Debug] VSN added to queues
PVLSVR:   [05/14/14 14:44:58] [3820]     DeviceIo: ostutil: sts_open_image BEOST_SMap BEOST_SMap 0 0.031201 seconds
PVLSVR:   [05/14/14 14:44:58] [3820]     DeviceIo: ostutil: sts_open_image BEOST_SMap BEOST_SMap 0 0.000000 seconds
PVLSVR:   [05/14/14 14:44:58] [3820]     DeviceIo: ostutil: PureDisk:IBACKUP596 iterated 19 images 0.031200 seconds
PVLSVR:   [05/14/14 14:44:58] [3820]     DeviceIo: STS: Error: impl_open_image impl_image_handle error (2060018:file not found)
PVLSVR:   [05/14/14 14:44:58] [3820]     DeviceIo: ostutil: sts_open_image BEOST_SDrv1 BEOST_SDrv 2060018 0.000000 seconds
PVLSVR:   [05/14/14 14:44:58] [3820]     DeviceIo: ostutil: sts_open_image BEOST_SDrv2 BEOST_SDrv 0 0.015601 seconds
PVLSVR:   [05/14/14 14:44:58] [3820]     DeviceIo: STS: Error: impl_open_image impl_image_handle error (2060018:file not found)
PVLSVR:   [05/14/14 14:44:58] [3820]     DeviceIo: ostutil: sts_open_image BEOST_SDrv3 BEOST_SDrv 2060018 0.015600 seconds
PVLSVR:   [05/14/14 14:44:58] [3820]     DeviceIo: STS: Error: impl_open_image impl_image_handle error (2060018:file not found)
PVLSVR:   [05/14/14 14:44:58] [3820]     DeviceIo: ostutil: sts_open_image BEOST_SDrv4 BEOST_SDrv 2060018 0.000000 seconds
PVLSVR:   [05/14/14 14:44:58] [3820]     DeviceIo: STS: Error: impl_open_image impl_image_handle error (2060018:file not found)
PVLSVR:   [05/14/14 14:44:58] [3820]     DeviceIo: ostutil: sts_open_image BEOST_SDrv5 BEOST_SDrv 2060018 0.015600 seconds
PVLSVR:   [05/14/14 14:44:58] [3820]     DeviceIo: STS: Error: impl_open_image impl_image_handle error (2060018:file not found)
PVLSVR:   [05/14/14 14:44:58] [3820]     DeviceIo: ostutil: sts_open_image BEOST_SDrv6 BEOST_SDrv 2060018 0.000000 seconds
PVLSVR:   [05/14/14 14:44:58] [3820]     DeviceIo: STS: Error: impl_open_image impl_image_handle error (2060018:file not found)
PVLSVR:   [05/14/14 14:44:58] [3820]     DeviceIo: ostutil: sts_open_image BEOST_SDrv7 BEOST_SDrv 2060018 0.015601 seconds
PVLSVR:   [05/14/14 14:44:58] [3820]     DeviceIo: STS: Error: impl_open_image impl_image_handle error (2060018:file not found)
PVLSVR:   [05/14/14 14:44:58] [3820]     DeviceIo: ostutil: sts_open_image BEOST_SDrv8 BEOST_SDrv 2060018 0.000000 seconds
PVLSVR:   [05/14/14 14:44:58] [3820]     DeviceIo: STS: Error: impl_open_image impl_image_handle error (2060018:file not found)
PVLSVR:   [05/14/14 14:44:58] [3820]     DeviceIo: ostutil: sts_open_image BEOST_SDrv9 BEOST_SDrv 2060018 0.000000 seconds
PVLSVR:   [05/14/14 14:44:58] [3820]     DeviceIo: STS: Error: impl_open_image impl_image_handle error (2060018:file not found)
PVLSVR:   [05/14/14 14:44:58] [3820]     DeviceIo: ostutil: sts_open_image BEOST_SDrv10 BEOST_SDrv 2060018 0.015600 seconds
PVLSVR:   [05/14/14 14:44:58] [3820]     DeviceIo: STS: Error: impl_open_image impl_image_handle error (2060018:file not found)
PVLSVR:   [05/14/14 14:44:58] [3820]     DeviceIo: ostutil: sts_open_image BEOST_SDrv11 BEOST_SDrv 2060018 0.000000 seconds
PVLSVR:   [05/14/14 14:44:58] [3820]     DeviceIo: STS: Error: impl_open_image impl_image_handle error (2060018:file not found)
PVLSVR:   [05/14/14 14:44:58] [3820]     DeviceIo: ostutil: sts_open_image BEOST_SDrv12 BEOST_SDrv 2060018 0.015600 seconds
PVLSVR:   [05/14/14 14:44:58] [3820]     DeviceIo: STS: Error: impl_open_image impl_image_handle error (2060018:file not found)
PVLSVR:   [05/14/14 14:44:58] [3820]     DeviceIo: ostutil: sts_open_image BEOST_SDrv13 BEOST_SDrv 2060018 0.000000 seconds
PVLSVR:   [05/14/14 14:44:58] [3820]     DeviceIo: STS: Error: impl_open_image impl_image_handle error (2060018:file not found)
PVLSVR:   [05/14/14 14:44:58] [3820]     DeviceIo: ostutil: sts_open_image BEOST_SDrv14 BEOST_SDrv 2060018 0.000000 seconds
PVLSVR:   [05/14/14 14:44:58] [3820]     DeviceIo: STS: Error: impl_open_image impl_image_handle error (2060018:file not found)
PVLSVR:   [05/14/14 14:44:58] [3820]     DeviceIo: ostutil: sts_open_image BEOST_SDrv15 BEOST_SDrv 2060018 0.015601 seconds
PVLSVR:   [05/14/14 14:44:58] [3820]     DeviceIo: STS: Error: impl_open_image impl_image_handle error (2060018:file not found)
PVLSVR:   [05/14/14 14:44:58] [3820]     DeviceIo: ostutil: sts_open_image BEOST_SDrv16 BEOST_SDrv 2060018 0.000000 seconds
BESERVER: [05/14/14 14:44:59] [3784]     "Cluster" key does not appear to be present in the registry
BESERVER: [05/14/14 14:44:59] [3784]     Failed to open Microsoft cluster ()
BESERVER: [05/14/14 14:44:59] [3784]     VCS cluster keys do not appear to be present in the registry
BESERVER: [05/14/14 14:44:59] [3784]     Failed to open VCS cluster ()
PVLSVR:   [05/14/14 14:44:59] [6808]     PvlEntityDatabase::QueryEntity()

            ParentEntityType = MACHINE_ENTITY_TYPE

            ParentEntityGuid = {449480A0-4A1D-46D3-8B44-C6FAAC93899A}

            EntityType = DRIVE_ENTITY_TYPE

            EntityGuid = {00000000-0000-0000-0000-000000000000}

            EntityName = ""

            EntityFlags = 0x00000000
PVLSVR:   [05/14/14 14:44:59] [6808]     PvlEntityDatabase::QueryEntity()

            ParentEntityType = MACHINE_ENTITY_TYPE

            ParentEntityGuid = {449480A0-4A1D-46D3-8B44-C6FAAC93899A}

            EntityType = BACKUP_TO_DISK_ENTITY_TYPE

            EntityGuid = {00000000-0000-0000-0000-000000000000}

            EntityName = ""

            EntityFlags = 0x00000000
PVLSVR:   [05/14/14 14:44:59] [6808]     PvlEntityDatabase::QueryEntity()

            ParentEntityType = MACHINE_ENTITY_TYPE

            ParentEntityGuid = {449480A0-4A1D-46D3-8B44-C6FAAC93899A}

            EntityType = DRIVE_ENTITY_TYPE

            EntityGuid = {00000000-0000-0000-0000-000000000000}

            EntityName = "

            EntityFlags = 0x00000000
BKUPEXEC: [05/14/14 14:44:58] [0042]     [Info] VSN received: type = BEM_DRIVE
BKUPEXEC: [05/14/14 14:44:58] [0042]     [Debug] VSN is a MODIFY
BKUPEXEC: [05/14/14 14:44:58] [0042]     [Debug] VSN added to queues
BKUPEXEC: [05/14/14 14:44:59] [0042]     [Info] VSN received: type = BEM_DRIVE
BKUPEXEC: [05/14/14 14:44:59] [0042]     [Debug] VSN is a MODIFY
BKUPEXEC: [05/14/14 14:44:59] [0042]     [Debug] VSN added to queues
BKUPEXEC: [05/14/14 14:44:59] [0042]     [Info] VSN received: type = BEM_LIBRARY
BKUPEXEC: [05/14/14 14:44:59] [0042]     [Debug] VSN is a MODIFY
BKUPEXEC: [05/14/14 14:44:59] [0042]     [Debug] VSN added to queues
BKUPEXEC: [05/14/14 14:44:59] [0042]     [Info] VSN received: type = BEM_ADAMM_MACHINE
BKUPEXEC: [05/14/14 14:44:59] [0042]     [Debug] VSN is a MODIFY
BKUPEXEC: [05/14/14 14:44:59] [0042]     [Debug] VSN added to queues
PVLSVR:   [05/14/14 14:44:59] [6808]     PvlEntityDatabase::QueryEntity()

            ParentEntityType = MACHINE_ENTITY_TYPE

            ParentEntityGuid = {449480A0-4A1D-46D3-8B44-C6FAAC93899A}

            EntityType = LIBRARY_ENTITY_TYPE

            EntityGuid = {00000000-0000-0000-0000-000000000000}

            EntityName = "

            EntityFlags = 0x00000000
PVLSVR:   [05/14/14 14:44:59] [6808]     PvlEntityDatabase::QueryEntity()

            ParentEntityType = MACHINE_ENTITY_TYPE

            ParentEntityGuid = {449480A0-4A1D-46D3-8B44-C6FAAC93899A}

            EntityType = DRIVE_ENTITY_TYPE

            EntityGuid = {00000000-0000-0000-0000-000000000000}

            EntityName = ""

            EntityFlags = 0x00000000
PVLSVR:   [05/14/14 14:44:59] [6808]     PvlEntityDatabase::QueryEntity()

            ParentEntityType = MACHINE_ENTITY_TYPE

            ParentEntityGuid = {449480A0-4A1D-46D3-8B44-C6FAAC93899A}

            EntityType = BACKUP_TO_DISK_ENTITY_TYPE

            EntityGuid = {00000000-0000-0000-0000-000000000000}

            EntityName = ""

            EntityFlags = 0x00000000
PVLSVR:   [05/14/14 14:44:59] [6808]     PvlEntityDatabase::QueryEntity()

            ParentEntityType = MACHINE_ENTITY_TYPE

            ParentEntityGuid = {449480A0-4A1D-46D3-8B44-C6FAAC93899A}

            EntityType = DRIVE_ENTITY_TYPE

            EntityGuid = {00000000-0000-0000-0000-000000000000}

            EntityName = "

            EntityFlags = 0x00000000
PVLSVR:   [05/14/14 14:44:59] [6808]     PvlEntityDatabase::QueryEntity()

            ParentEntityType = MACHINE_ENTITY_TYPE

            ParentEntityGuid = {449480A0-4A1D-46D3-8B44-C6FAAC93899A}

            EntityType = LIBRARY_ENTITY_TYPE

            EntityGuid = {00000000-0000-0000-0000-000000000000}

            EntityName = "

            EntityFlags = 0x00000000

Operating Systems: