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Backup exec 2010 R2

Created: 21 Feb 2011 • Updated: 19 Jul 2013 | 30 comments
This issue has been solved. See solution.

Hello,

 

since a while when we setup a new server ii get in the backup proces continue this error:

V-79-57344-65072 the connection to the target system has been lost. Backup set canceled

When i search the error here, i only get other results wich are no solution for me.

in the eventlog is see this:

 

 

- System
   
- Provider
      [ Name] Backup Exec
   
- EventID 34113
      [ Qualifiers] 8192
   
  Level 2
   
  Task 0
   
  Keywords 0x80000000000000
   
- TimeCreated
      [ SystemTime] 2011-02-22T01:07:09.000000000Z
   
  EventRecordID 7785
   
  Channel Application
   
  Computer xx.xx.local
   
  Security

 

- EventData
      Backup Exec Alert: Job Failed (Server: "xxxx(Job: "xxxx -- The job failed with the following error: A communications failure has occurred.

when we try to ping from the backup server everything is okWhen we try to ping from the new server enverything is ok

We have rebooted the server and the new server but no result

We also have set the priority a bit lower, but also with no result.

does anybody have a solution?

 

 

 

Comments 30 CommentsJump to latest comment

AmolB's picture

For which backups you are getting the above error, local server or remote server backups.

pkh's picture

On your remote server, check that the BE remote agent service is running.  If it crashes, check the Windows eventslog to see what is the error.

You might want to set the remote agent service to recover automatically on the first failure.

 

Hansdev's picture

It is about a remote server wich is a vpc. The backup agent is running and i see no errors in the eventviewer.

i have set to restart after 1 failure.

any other options?

Hansdev's picture

i have still the following problem:

V-79-57344-65072
The connection to target system has been lost. Backup set canceled.
V-79-57344-65072
The connection to target system has been lost. Backup set canceled.
V-79-57344-34108 unexpected error occurred when cleaning up snapshot volumes. Confirm that all snapped volumes are correctly resynchronized with the original volumes.
 AOFO: Initialization failure on: "*.*\D:". Advanced Open File Option used: No.

he network connection failed during the snapshot. Check the network, and then run the job again.

V-79-57344-65072
The connection to target system has been lost. Backup set canceled.
V-79-57344-65072The connection to target system has been lost. Backup set canceled.

 

The backup doenst runaun at all.

the strange thing of it, is that when i run the backup during daytime, i dont have a problem. When i schedule it for tonight then i get an error!
 

CraigV's picture

...is the job scheduled correctly?

Any sort of maintenance jobs maybe running at night? Like an AV scan?

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Hansdev's picture

the job scheduled is ok, when i push on day time on run now, there is no problem

 

the virusscaner is running about 2000 o clock, (quick scan) the backup starts at 22.00 then  the quickscan is already finished

Hansdev's picture

Hmm, this time also during daylight the backup wasnt succesfull and i get the same errors!

 

CraigV's picture

Mmm...OK, 2 other things to try:

 

1. Uninstalling the RAWS agent and doing a push-install to the problem server.

2. Updating your media server with any available patches, and then push these out to the remote servers...

 

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Hansdev's picture

okay i have done that, im gonna check it tomorrow, thanks for your help!

Hansdev's picture

stil nobody ans answer

Drivers are up to date.

But problem does still exist?

Is there anybody from symantec? who can solve this problem?

CraigV's picture

...hit the support flag for you, but have you also checked to make sure that the RAWS agent port is open on any firewall you may be running (physical hardware or on the servers in question?)?

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Hansdev's picture

Hi,

yes it is, firewall is not a problem  this one is standinf off

hte only thing i can do is replace the scsi card in the server, but the original job B2D is failing also,

CraigV's picture

...well, a SCSI card can explain issues you're having with a tape drive/library, but not a B2D, unless you have the library/autoloader connected to a RAID card along with your drives...then this MIGHT explain backup failures.

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Hansdev's picture

The B2d failed first, then after that also the backup2 tape failes.

The backup unit is connected whit scsi.

Shall is try to replace the scsi carD?

CraigV's picture

It's worth a shot, so go for it.

Also, what happens if you create a small B2D job? Does it still fail?

Alternative ways to access Backup Exec Technical Support:

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Hansdev's picture

ok, im gonna run now a small job, 1 server with ad,  im gonna reply if it goes ok,

after that im gonna replace the scsi card

Hansdev's picture

to bad, i replaced the scsi adapter in the server but the fault still exists

CraigV's picture

...and the small B2D job you ran?

Alternative ways to access Backup Exec Technical Support:

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Hansdev's picture

the small job was hanging also,.

im trying now a job with only files, and no server

the job about 60 gb started with a rate of 2083 mb/s but its only 1495 mb/s, and it is now in verify state

it also looks, when the file goes over the 50gb the speed decreases with about 500 mb.s

 

ill keep you posted about this jobs!

Hansdev's picture

the job completed succesfully.

pff thats strange.

i think there is no other way to split up al the jobs to check if possibly the problem is in a server or other files?

CraigV's picture

...that's where your job log comes in. You can turn on more extensive logging through Tools --> Options --> Job Logs, but that increases the size of your log, so bear that in mind.

You COULD also have a corruption in your selection list.

Create a new selection list with the same selections, and run a job before posting the results...

Alternative ways to access Backup Exec Technical Support:

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CraigV's picture

...also, what are the sizes of your B2D files?

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Hansdev's picture

I have rewrite al our backup jobs, and the problem is gonna.

it was a lot of wokrk but oke.

 

i have now still 2 problems left:

1. we dont ge an notification email (works before fine) test mail works good. (no spam etc problem)

2. a few duplicate jobs to tape stays on queued. the tape is not in user with another job!

 

size of  our b2d is max 50gb

CraigV's picture

...I've had that happen before. Luckily I only run 2 jobs per site I look after, so it isn't an issue for me to recreate them.

1. Recreate the notifications - delete the recipients and the mail server information, and then try again.

2. Right-click the job and check the alert...you're going to have to respond to it. Make sure that you have enough connections enabled to the B2D so that multiple jobs can run at the same time...

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

SOLUTION
Hansdev's picture

1. ive recreated the email notice. ik hope it works tomorrow again!

2. the job is running now. Also hopes that it tomorrow goes some bit faster.

 

il post my comment tomorrow

 

thanks for your help so far

Hansdev's picture

SUper

 

the email notice is also working again and all my hjobs are running properly

Thanks for your help guys

 

CraigV's picture

Hi,

 

You would generally mark the post that helped you find the solution, unless you found that out yourself wink

 

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...