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Backup Exec 2010 R3 Failer to work with OfficeScanTrend Micro

Created: 13 Nov 2012 | 18 comments

Hi, I have problem with OfficeScan Client on Backup Exec 2010 R3  Server

Whenever  OfficeScan is on and running scan .. the backup job fails 

i have tried it unloading  officeScan .. then it works fine , it completed its job , that is why i realize, there is a real problem with officeScan and backup exec

I have tried disabling officescan's scheduled scan for the backup exec on the Time Window of the backup job..

but to my surprise .. the officeScan is running scan at that time 

so is there anything i missed .. could you help me please ..

Comments 18 CommentsJump to latest comment

ZeRoC00L's picture

What is your OfficeScan version ?
As I have several customers with OfficeScan 10 / 10.5 / 10.6 and these run without problems.

If this response answers your concern, please mark it as a "solution"

CraigV's picture

Hi,

There would be an exclusion section to the AV. When you find this, put in exclusions for the BE services (all of them) and try this again.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

samuelBE's picture

My Anti-virus is OffficeScan 10.6  and about putting BE services on exclusion list of OfficeScan 

I have tried disabling scheduled scan and for real-time scan, and included the whole directory of OfficeScan on the program files to exclusion directory.. but still no problem 

I am sure the problem is with OfficeScan because , when i try the job with OfficeScan Unloaded , it works fine ...

samuelBE's picture

Sorry my English 

I have tried disabling scheduled scan and included the whole directory of OfficeScan on the program files to exclusion directory for real-time scan .. but still the problem continue

VJware's picture

whole directory of OfficeScan on the program files to exclusion directory for real-time scan

Not the OfficeScan directory, but the Backup Exec directory should be set for exclusions...

ZeRoC00L's picture

I have never added exclusions for BE in OfficeScan.

Can you please post the exact error message(s) you receive ?

If this response answers your concern, please mark it as a "solution"

CraigV's picture

...what works for you might not necessarily work for someone else...wink

I've had to put in exclusions for McAfee AV and BE, but when I've recommended this for someone with the same AV, it hasn't be the case, so here is an example.

Alternative ways to access Backup Exec Technical Support:

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ZeRoC00L's picture

Like I said before, several customers so not 1 occasion.

If this response answers your concern, please mark it as a "solution"

CraigV's picture

...try not to take it personally, but it's a generalisation...what works for you, doesn't necessarily work for the next person.

And the fact that not scanning BE's services crops up a lot on the forums shows there is some merit to this as being part of a troubleshooting process.

Cheers!

Alternative ways to access Backup Exec Technical Support:

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samuelBE's picture

Sorry Again 

what i mean is, I have tried is including all  BE directory on program files to Exclusion List of Real time scan of OfficeScan and disabling Sheduled Scan ....

samuelBE's picture

About the Error 

Normally it does not give any error , it just stuck  

In Job Monitor Window ,the Byte count and Job rate  never changes .. only the Elapsed time increases 

The Job rate stuck at very slow rate 645Mb/min ( at successful job it runs 1.3Gb/Min)

VJware's picture

Have a look at this KB then ~

A slow throughput is observed while running backup of a server that has Trend Micro's OfficeScan realtime scan feature is enabled - http://www.symantec.com/business/support/index?pag...

samuelBE's picture

Infact I noticed in one of the backup job selections , on the log the error below 

and  the selection is on the backup server itself

e00084f8 - The network connection to the Backup Exec Remote Agent has been lost. Check for network errors
CraigV's picture

Samuel: Check below for this error:

http://www.symantec.com/business/support/index?page=content&id=TECH153800

Also make sure the RAWS agent isn't being interfered with (like an A V), that port 10000 is open and that the RAWS agent is stopped...

You don't have to necessarily make the change, but check out the TN in any case.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

ZeRoC00L's picture

Do you use OfficeScan SmartScanning ?

This uses much less resources on the source machine than conventional scan.

If this response answers your concern, please mark it as a "solution"

samuelBE's picture

Is it different from real time scan ?

how can i find it? is it included with officescan 10.6?

ZeRoC00L's picture

This is not different from real time scan.

Only the scanning method is different.

Check the OfficeScan documentation how to change from conventional to smart-scan.

If this response answers your concern, please mark it as a "solution"