Backup Exec 2010 R3 - Job hang on random files and random servers
I've a complicated issue in one of my customer.
That's the think, I've 6 virtual server (Remote BE Agent) and 1 physical (BE 2010 R3 SP2) and I backup on a tape drive (HP Ultrium 4-SCSI). The size of tape is 800Gb and the amount of data to backup is about 650Gb.
The backup job hang on different files (documents, database, system state, etc...) and on random server, the job still running but the data count stay the same and the speed gradually slow down and the job still in the same state for hours ! I need restartall the BE services if I want to cancel the backup job. This problem appears 1month ago.
We think at first the tape drive was defect, and hp was change twice time. The problem is the same when I've made this job on a local disk or remote sharing.
What I've done :
- Fresh install of Backup Exec and recreate all the backup jobs
- Disable antivirus (Kaspersky Enpoint protection 8) on all my servers.
- Fully update BE and my server too.
- Reinstall remote BE Agent on all my server.
Any ideas ?
My customers getting really angry, and i'm stuck
A big thanks for your help.
PS : Sorry for my bad english, that's not mother tongue