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Backup Exec 2010 R3 job wont finish

Created: 22 Jul 2011 • Updated: 09 Feb 2013 | 4 comments
gstaver's picture
This issue has been solved. See solution.

I upgraded a customer's SBS 2003 server to Backup Exec 2010 R3. Ever since then the backup jobs will not finish. If I check the job while it is running it seems to being hanging on the System State. I have tried uninstalling Backup Exec completely and reinstalling. This customer still uses a tape drive. I have even erased the tapes. Not sure what else to try. Please advise.

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CraigV's picture

Hi,

Couple of things to check:

1. Check for any alerts that are showing in the job.

2. Run LiveUpdate on your media server, and then do a push-install from Backup Exec to any remote servers.

3. Run "vssadmin list writers" from a command prompt on the affected server and make sure that the VSS writers are all stable and running.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

SOLUTION
gstaver's picture

It was number 1. There was an alert to remove the tape from the drive but it never popped up a window. I think I have this fixed now. Thanks for your help!

AmolB's picture

Configure "Media remove" alert to clear out automatically after 1 min and reponse should be "YES"