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Backup Exec 2010 R3 pops up logon account selection while trying to connect to Ubuntu Server

Created: 19 Mar 2014 • Updated: 18 Apr 2014 | 1 comment
MTV's picture
This issue has been solved. See solution.


I just upgraded toBackupExec  2010R3 on a Win 2k8 R2  virtual machine with no problem. I currently have a dozens Ubuntu Servers I need to backup.I have installed a Ubuntu server 12.04 as a test machine. I have installed the RALUS (remote agent for linux servers) version 5204.4 on the linux server with the help from following link Everything went well.

When trying to creat a job from the BackupExec Media server I receive the following "logon Account Selection" pop up windows:



I  can successfully

  • ping the Media server from the Ubuntu server and vice versa.
  • logon to the Ubuntu server with username: root and with the same password set in the logon account selection
  • start VRTSralus service

Output of ralus.cfg


I may have missed something somewhere and I can't just seem to figure it out? Any help will be appreciated.

Operating Systems:

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CraigV's picture


It's not a connectivity appears that your versionof Ubuntu 12.04 is not supported by BE 2010 R3. You can confirm this on the link below:

Might be worth your while adding this in as an Idea on the section below:


Alternative ways to access Backup Exec Technical Support: