Video Screencast Help
Symantec Appoints Michael A. Brown CEO. Learn more.

Backup Exec 2010 R3 Rev. 5204 - Error 0xe000fe3c

Created: 12 Nov 2012 | 6 comments

Hello,

I'm running into error 0xe000fe3c ("Before you can back up this resource, you must purchase and install a license key for the appropriate Backup Exec agent").

I am running Windows Server 2003 (Enterprise, x32, SP2).  It's the local machine, the machine that BE is installed on, that is having issues backing up.

So far, I have tried:

-  Making sure BKUPEXEC SQL instance is not selected in the selection list
-  Reinstalling the license key (It's a NFR license key)
-  Creating a new selection list
-  Repairing the BE database

 

The Options I have installed are:
Active Directory Recovery Agent
Advanced Disk-based Backup Option
Advanced Open File Option
Agent for DB2 on Windows Servers
Agent for Enterprise Vault
Agent for Lotus Domino
Agent for Microsoft Exchange Server
Agent for Microsoft Hyper-V
Agent for Microsoft SharePoint
Agent for Microsoft SQL Server
Agent for Oracle on Windows or Linux Servers
Agent for SAP Applications
Agent for VMware Virtual Infrastructure
Deduplication Option
Intelligent Disaster Recovery Option
Library Expansion Option
Not For Resale (NFR) Edition
Remote Agent for Linux or Unix Servers
Remote Agent for Macintosh Systems
Remote Agent for Windows Systems
Remote Media Agent for Linux Servers
Virtual Tape Library Unlimited Drive Option

 

Anyway, I've checked all over the place, been searching for days, and none of the support documentation I've tried has helped.  Is there anyone out there that could help me out with this?

Thanks!
Casey

Here is the job log:

Job Log: BEX_VTPAN04_02768.xmlJob Log for Daily

 

      Completed status: Failed    See error(s)
      Expand AllCollapse All

      Job Information
Job server: VTPAN04
Job name: Daily
Job started: Monday, November 12, 2012 at 10:26:41 AM
Job type: Backup
Job Log: BEX_VTPAN04_02768.xml

Drive and media mount requested: 11/12/2012 10:26:42 AM
Device and Media Information
Drive and media information from media mount: 11/12/2012 10:26:48 AM
Drive Name: HP 0001
Media Label: LTO000002
Media GUID: {3c699cd7-92a1-4cd9-9740-5b5a57d05169}
Overwrite Protected Until: 11/12/2012 11:26:48 AM
Appendable Until: 11/12/2012 11:26:48 AM
Targeted Media Set Name: Default Set

All Media Used
 LTO000002

      Job Operation - Backup
            Backup Options
Media operation - Overwrite media.
Compression Type: Hardware [if available, otherwise none]
Encryption Type: None

 

            Server - VTPAN04
Note: Resource: "\\VTPAN04" is not snappable. Attempting to back up directly from the source volume.
V-79-57344-65084 - Before you can back up this resource (\\VTPAN04), you must purchase and install a license key for the appropriate Backup Exec agent.
For information about how to obtain a license key, go to the following URL: <![CDATA[https://redirector.symantec.com?src=inpdt&pdt=be&action=t]]>
A selection on device D: was skipped because of previous errors with the job.
A selection on device F: was skipped because of previous errors with the job.
A selection on device VTPAN04\SHAREPOINT was skipped because of previous errors with the job.

            Server - VTPAN-DC
AOFO: Started for resource: "\\VTPAN-DC\C:". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
The snapshot provider used by VSS for volume C: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).
Network control connection is established between 192.168.100.5:1805 <--> 192.168.100.8:10000
Network data connection is established between    192.168.100.5:1832 <--> 192.168.100.8:55412
Set Information - \\VTPAN-DC\C:
                        Backup Set Information
Family Name: "Media created 11/12/2012 10:26:42 AM"
Backup of "\\VTPAN-DC\C:"
Backup set #1 on storage media #1
Backup set description: "Daily"
Backup Method: Full - Back Up Files - Reset Archive Bit

 

Backup started on 11/12/2012 at 10:27:33 AM.
Backup completed on 11/12/2012 at 11:20:00 AM.
Backup Set Summary
Backed up 84 files in 31 directories.
Processed 29,421,000,219 bytes in  52 minutes and  27 seconds.
Throughput rate: 535 MB/min
Compression Type: Hardware

 

 

AOFO: Started for resource: "\\VTPAN-DC\Shadow?Copy?Components". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
The following volumes are dependent on resource: "C:" .
The snapshot provider used by VSS for volume C: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).
Network control connection is established between 192.168.100.5:1805 <--> 192.168.100.8:10000
Network data connection is established between    192.168.100.5:2518 <--> 192.168.100.8:50839
Set Information - \\VTPAN-DC\Shadow?Copy?Components
                        Backup Set Information
Family Name: "Media created 11/12/2012 10:26:42 AM"
Backup of "\\VTPAN-DC\Shadow?Copy?Components"
Backup set #2 on storage media #1
Backup set description: "Daily"
Backup Method: Full - Back Up Files - Reset Archive Bit

 

Backup started on 11/12/2012 at 11:20:23 AM.
Backup Set Detail Information
The .DR file that is required for Intelligent Disaster Recovery is not updated.

Backup completed on 11/12/2012 at 11:20:54 AM.
Backup Set Summary
Backed up 2 Shadow Copy Writers
Backed up 2 Shadow Copy Components
Processed 23,761,068 bytes in  31 seconds.
Throughput rate: 43.9 MB/min
Compression Type: Hardware

 

 

AOFO: Started for resource: "\\VTPAN-DC\System?State". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
The following volumes are dependent on resource: "C:" "\\?\VOLUME{4B737337-994A-11E1-BCBD-806E6F6E6963}" .
The snapshot provider used by VSS for volume C: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).
The snapshot provider used by VSS for volume \\?\VOLUME{4B737337-994A-11E1-BCBD-806E6F6E6963} - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).
Network control connection is established between 192.168.100.5:1805 <--> 192.168.100.8:10000
Network data connection is established between    192.168.100.5:2544 <--> 192.168.100.8:50842
Set Information - \\VTPAN-DC\System?State
                        Backup Set Information
Family Name: "Media created 11/12/2012 10:26:42 AM"
Backup of "\\VTPAN-DC\System?State"
Backup set #3 on storage media #1
Backup set description: "Daily"
Backup Method: Full - Back Up Files - Reset Archive Bit
The option to enable the restore of individual items from the database backup was selected for this backup.

 

Backup started on 11/12/2012 at 11:21:23 AM.
Backup Set Detail Information
The consistency check of the snapshot for the Microsoft Active Directory, Active Directory Application Mode (ADAM) or Active Directory Lightweight Directory Services (AD LDS) database and transaction logs ntds was successful.
The .DR file that is required for Intelligent Disaster Recovery is not updated.

Backup completed on 11/12/2012 at 11:43:35 AM.
Backup Set Summary
Backed up 18 System State components
Processed 10,919,711,678 bytes in  22 minutes and  12 seconds.
Throughput rate: 469 MB/min
Compression Type: Hardware

 

 

            Server - VTPAN-EX
AOFO: Started for resource: "\\VTPAN-EX\E:". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
The snapshot provider used by VSS for volume E: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).
Network control connection is established between 192.168.100.5:2609 <--> 192.168.100.10:10000
Network data connection is established between    192.168.100.5:2612 <--> 192.168.100.10:38261
Set Information - \\VTPAN-EX\E:
                        Backup Set Information
Family Name: "Media created 11/12/2012 10:26:42 AM"
Backup of "\\VTPAN-EX\E:"
Backup set #4 on storage media #1
Backup set description: "Daily"
Backup Method: Full - Back Up Files - Reset Archive Bit

 

Backup started on 11/12/2012 at 11:43:51 AM.
Backup completed on 11/12/2012 at 11:51:35 AM.
Backup Set Summary
Backed up 13 files in 2 directories.
Processed 4,400,672,332 bytes in  7 minutes and  44 seconds.
Throughput rate: 543 MB/min
Compression Type: Hardware

 

 

AOFO: Started for resource: "\\VTPAN-EX\Shadow?Copy?Components". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
The following volumes are dependent on resource: "C:" .
The snapshot provider used by VSS for volume C: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).
Network control connection is established between 192.168.100.5:2609 <--> 192.168.100.10:10000
Network data connection is established between    192.168.100.5:2639 <--> 192.168.100.10:38313
Set Information - \\VTPAN-EX\Shadow?Copy?Components
                        Backup Set Information
Family Name: "Media created 11/12/2012 10:26:42 AM"
Backup of "\\VTPAN-EX\Shadow?Copy?Components"
Backup set #5 on storage media #1
Backup set description: "Daily"
Backup Method: Full - Back Up Files - Reset Archive Bit

 

Backup started on 11/12/2012 at 11:51:45 AM.
Backup Set Detail Information
The .DR file that is required for Intelligent Disaster Recovery is not updated.

Backup completed on 11/12/2012 at 11:52:05 AM.
Backup Set Summary
Backed up 1 Shadow Copy Writers
Backed up 1 Shadow Copy Components
Processed 20,610,000 bytes in  20 seconds.
Throughput rate: 59.0 MB/min
Compression Type: Hardware

 

 

AOFO: Started for resource: "\\VTPAN-EX\System?State". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
The following volumes are dependent on resource: "C:" "E:" "\\?\VOLUME{E5C32359-9AA7-11E1-9E9D-806E6F6E6963}" .
The snapshot provider used by VSS for volume C: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).
The snapshot provider used by VSS for volume E: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).
The snapshot provider used by VSS for volume \\?\VOLUME{E5C32359-9AA7-11E1-9E9D-806E6F6E6963} - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).
Network control connection is established between 192.168.100.5:2609 <--> 192.168.100.10:10000
Network data connection is established between    192.168.100.5:2646 <--> 192.168.100.10:38323
Set Information - \\VTPAN-EX\System?State
                        Backup Set Information
Family Name: "Media created 11/12/2012 10:26:42 AM"
Backup of "\\VTPAN-EX\System?State"
Backup set #6 on storage media #1
Backup set description: "Daily"
Backup Method: Full - Back Up Files - Reset Archive Bit

 

Backup started on 11/12/2012 at 11:52:33 AM.
Backup Set Detail Information
The .DR file that is required for Intelligent Disaster Recovery is not updated.

Backup completed on 11/12/2012 at 12:13:57 PM.
Backup Set Summary
Backed up 17 System State components
Processed 10,917,753,591 bytes in  21 minutes and  24 seconds.
Throughput rate: 487 MB/min
Compression Type: Hardware

 

 

            Server - VTPAN-AD
AOFO: Started for resource: "\\VTPAN-AD\Shadow?Copy?Components". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
The following volumes are dependent on resource: "C:" .
The snapshot provider used by VSS for volume C: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).
Network control connection is established between 192.168.100.5:2706 <--> 192.168.100.9:10000
Network data connection is established between    192.168.100.5:2711 <--> 192.168.100.9:60250
Set Information - \\VTPAN-AD\Shadow?Copy?Components
                        Backup Set Information
Family Name: "Media created 11/12/2012 10:26:42 AM"
Backup of "\\VTPAN-AD\Shadow?Copy?Components"
Backup set #7 on storage media #1
Backup set description: "Daily"
Backup Method: Full - Back Up Files - Reset Archive Bit

 

Backup started on 11/12/2012 at 12:14:45 PM.
Backup Set Detail Information
The .DR file that is required for Intelligent Disaster Recovery is not updated.

Backup completed on 11/12/2012 at 12:15:05 PM.
Backup Set Summary
Backed up 2 Shadow Copy Writers
Backed up 2 Shadow Copy Components
Processed 29,608,080 bytes in  20 seconds.
Throughput rate: 84.7 MB/min
Compression Type: Hardware

 

 

AOFO: Started for resource: "\\VTPAN-AD\System?State". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
The following volumes are dependent on resource: "C:" "\\?\VOLUME{72F2AC23-99F1-11E1-854C-806E6F6E6963}" .
The snapshot provider used by VSS for volume C: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).
The snapshot provider used by VSS for volume \\?\VOLUME{72F2AC23-99F1-11E1-854C-806E6F6E6963} - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).
Network control connection is established between 192.168.100.5:2706 <--> 192.168.100.9:10000
Network data connection is established between    192.168.100.5:2719 <--> 192.168.100.9:60270
Set Information - \\VTPAN-AD\System?State
                        Backup Set Information
Family Name: "Media created 11/12/2012 10:26:42 AM"
Backup of "\\VTPAN-AD\System?State"
Backup set #8 on storage media #1
Backup set description: "Daily"
Backup Method: Full - Back Up Files - Reset Archive Bit
The option to enable the restore of individual items from the database backup was selected for this backup.

 

Backup started on 11/12/2012 at 12:15:43 PM.
Backup Set Detail Information
The consistency check of the snapshot for the Microsoft Active Directory, Active Directory Application Mode (ADAM) or Active Directory Lightweight Directory Services (AD LDS) database and transaction logs ntds was successful.
VSS Snapshot warning. File c:\windows\\systemroot\system32\drivers\sptd.sys is not present on the snapshot.
The .DR file that is required for Intelligent Disaster Recovery is not updated.

Backup completed on 11/12/2012 at 12:40:22 PM.
Backup Set Summary
Backed up 21 System State components
1 item was skipped.
Processed 12,100,148,068 bytes in  24 minutes and  39 seconds.
Throughput rate: 468 MB/min
Compression Type: Hardware

 

 

            Server - VTPAN-V
AOFO: Started for resource: "\\VTPAN-V\System?State". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
The following volumes are dependent on resource: "C:" .
The snapshot provider used by VSS for volume C: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).
Network control connection is established between 192.168.100.5:2791 <--> 192.168.100.252:10000
Network data connection is established between    192.168.100.5:2794 <--> 192.168.100.252:61794
Set Information - \\VTPAN-V\System?State
                        Backup Set Information
Family Name: "Media created 11/12/2012 10:26:42 AM"
Backup of "\\VTPAN-V\System?State"
Backup set #9 on storage media #1
Backup set description: "Daily"
Backup Method: Full - Back Up Files - Reset Archive Bit

 

Backup started on 11/12/2012 at 12:40:56 PM.
Backup Set Detail Information
The .DR file that is required for Intelligent Disaster Recovery is not updated.

Backup completed on 11/12/2012 at 12:49:37 PM.
Backup Set Summary
Backed up 14 System State components
Processed 4,912,623,927 bytes in  8 minutes and  41 seconds.
Throughput rate: 540 MB/min
Compression Type: Hardware

 

 

      Job Operation - Verify
            Server - VTPAN04
                  Set Information - \\VTPAN-DC\Shadow?Copy?Components - VSS
                  Writer File System
                        Verify Set Information
Verify of "\\VTPAN-DC\Shadow?Copy?Components  - VSS Writer File System"
Backup set #2 on storage media #1
Backup set description: "Daily"

 

Verify started on 11/12/2012 at 12:53:06 PM.
Verify Set Detail Information

Verify completed on 11/12/2012 at 12:53:07 PM.
Verify Set Summary
Verified 0 files in 0 directories.
Processed 23,761,068 bytes in  1 second.
Throughput rate: 1360 MB/min

 

                  Set Information - \\VTPAN-DC\Shadow?Copy?Components - VSS
                  Writer File System
                        Verify Set Information
Verify of "\\VTPAN-DC\Shadow?Copy?Components  - VSS Writer File System"
Backup set #2 on storage media #1
Backup set description: "Daily"

 

Verify started on 11/12/2012 at 12:55:28 PM.
Verify Set Detail Information

Verify completed on 11/12/2012 at 12:55:29 PM.
Verify Set Summary
Verified 0 files in 0 directories.
Processed 23,761,068 bytes in  1 second.
Throughput rate: 1360 MB/min

 

                  Set Information - \\VTPAN-DC\Shadow?Copy?Components - VSS
                  Writer File System
                        Verify Set Information
Verify of "\\VTPAN-DC\Shadow?Copy?Components  - VSS Writer File System"
Backup set #2 on storage media #1
Backup set description: "Daily"

 

Verify started on 11/12/2012 at 12:57:50 PM.
Verify Set Detail Information

Verify completed on 11/12/2012 at 12:57:51 PM.
Verify Set Summary
Processed 23,761,068 bytes in  1 second.
Throughput rate: 1360 MB/min

 

 

            Server - VTPAN-DC
                  Set Information - \\VTPAN-DC\C:
                        Verify Set Information
Verify of "\\VTPAN-DC\C: "
Backup set #1 on storage media #1
Backup set description: "Daily"

 

Verify started on 11/12/2012 at 12:58:20 PM.
Verify completed on 11/12/2012 at 1:12:16 PM.
Verify Set Summary
Verified 84 files in 31 directories.
Processed 29,421,000,219 bytes in  13 minutes and  56 seconds.
Throughput rate: 2014 MB/min

 

                  Set Information - \\VTPAN-DC\Shadow?Copy?Components - VSS
                  Writer File System
                        Verify Set Information
Verify of "\\VTPAN-DC\Shadow?Copy?Components  - VSS Writer File System"
Backup set #2 on storage media #1
Backup set description: "Daily"

 

Verify started on 11/12/2012 at 1:12:16 PM.
Verify Set Detail Information

Verify completed on 11/12/2012 at 1:12:17 PM.
Verify Set Summary
Verified 2 Shadow Copy Writers
Verified 2 Shadow Copy Components
Processed 23,761,068 bytes in  1 second.
Throughput rate: 1360 MB/min

 

                  Set Information - \\VTPAN-DC\System?State
                  \\VTPAN-DC\System?State
                        Verify Set Information
Verify of "\\VTPAN-DC\System?State \\VTPAN-DC\System?State"
Backup set #3 on storage media #1
Backup set description: "Daily"

 

Verify started on 11/12/2012 at 1:12:17 PM.
Verify Set Detail Information

Verify completed on 11/12/2012 at 1:16:26 PM.
Verify Set Summary
Contents verified.
Processed 10,919,711,678 bytes in  4 minutes and  9 seconds.
Throughput rate: 2509 MB/min

 

                  Set Information - \\VTPAN-EX\E: Exchange
                        Verify Set Information
Verify of "\\VTPAN-EX\E: Exchange"
Backup set #4 on storage media #1
Backup set description: "Daily"

 

Verify started on 11/12/2012 at 1:16:26 PM.
Verify completed on 11/12/2012 at 1:18:42 PM.
Verify Set Summary
Verified 13 files in 2 directories.
Processed 4,400,672,332 bytes in  2 minutes and  16 seconds.
Throughput rate: 1852 MB/min

 

                  Set Information - \\VTPAN-EX\Shadow?Copy?Components - VSS
                  Writer File System
                        Verify Set Information
Verify of "\\VTPAN-EX\Shadow?Copy?Components  - VSS Writer File System"
Backup set #5 on storage media #1
Backup set description: "Daily"

 

Verify started on 11/12/2012 at 1:18:43 PM.
Verify Set Detail Information

Verify completed on 11/12/2012 at 1:18:43 PM.
Verify Set Summary
Verified 1 Shadow Copy Writers
Verified 1 Shadow Copy Components
Processed 20,610,000 bytes in  1 second.
Throughput rate: 1179 MB/min

 

                  Set Information - \\VTPAN-EX\System?State
                  \\VTPAN-EX\System?State
                        Verify Set Information
Verify of "\\VTPAN-EX\System?State \\VTPAN-EX\System?State"
Backup set #6 on storage media #1
Backup set description: "Daily"

 

Verify started on 11/12/2012 at 1:18:43 PM.
Verify Set Detail Information

Verify completed on 11/12/2012 at 1:22:47 PM.
Verify Set Summary
Contents verified.
Processed 10,917,753,591 bytes in  4 minutes and  4 seconds.
Throughput rate: 2560 MB/min

 

                  Set Information - \\VTPAN-AD\Shadow?Copy?Components - VSS
                  Writer File System
                        Verify Set Information
Verify of "\\VTPAN-AD\Shadow?Copy?Components  - VSS Writer File System"
Backup set #7 on storage media #1
Backup set description: "Daily"

 

Verify started on 11/12/2012 at 1:22:47 PM.
Verify Set Detail Information

Verify completed on 11/12/2012 at 1:22:48 PM.
Verify Set Summary
Verified 2 Shadow Copy Writers
Verified 2 Shadow Copy Components
Processed 29,608,080 bytes in  1 second.
Throughput rate: 1694 MB/min

 

                  Set Information - \\VTPAN-AD\System?State
                  \\VTPAN-AD\System?State
                        Verify Set Information
Verify of "\\VTPAN-AD\System?State \\VTPAN-AD\System?State"
Backup set #8 on storage media #1
Backup set description: "Daily"

 

Verify started on 11/12/2012 at 1:22:48 PM.
Verify Set Detail Information

Verify completed on 11/12/2012 at 1:27:08 PM.
Verify Set Summary
Contents verified.
Processed 12,100,148,068 bytes in  4 minutes and  20 seconds.
Throughput rate: 2663 MB/min

 

                  Set Information - \\VTPAN-V\System?State
\\VTPAN-V\System?State
                        Verify Set Information
Verify of "\\VTPAN-V\System?State \\VTPAN-V\System?State"
Backup set #9 on storage media #1
Backup set description: "Daily"

 

Verify started on 11/12/2012 at 1:27:09 PM.
Verify Set Detail Information

Verify completed on 11/12/2012 at 1:29:00 PM.
Verify Set Summary
Contents verified.
Processed 4,912,623,927 bytes in  1 minute and  51 seconds.
Throughput rate: 2532 MB/min

 

 

      Job Completion Status
Job ended: Monday, November 12, 2012 at 1:31:27 PM
Completed status: Failed
Final error: 0xe000fe3c - Before you can back up this resource, you must purchase and install a license key for the appropriate Backup Exec agent. See Job Log for details.
Final error category: Security Errors

For additional information regarding this error refer to link V-79-57344-65084

      Errors
      Click an error below to locate it in the job log
Backup- VTPAN04V-79-57344-65084 - Before you can back up this resource (\\VTPAN04), you must purchase and install a license key for the appropriate Backup Exec agent.
For information about how to obtain a license key, go to the following URL:
![CDATA[https://redirector.symantec.com?src=inpdt
pdt=be
action=t]]
A selection on device D: was skipped because of previous errors with the job.
A selection on device F: was skipped because of previous errors with the job.
A selection on device VTPAN04\SHAREPOINT was skipped because of previous errors with the job.

      Exceptions
      Click an exception below to locate it in the job log
Backup- \\VTPAN-DC\Shadow?Copy?ComponentsThe .DR file that is required for Intelligent Disaster Recovery is not updated.
Backup- \\VTPAN-DC\System?StateThe .DR file that is required for Intelligent Disaster Recovery is not updated.
Backup- \\VTPAN-EX\Shadow?Copy?ComponentsThe .DR file that is required for Intelligent Disaster Recovery is not updated.
Backup- \\VTPAN-EX\System?StateThe .DR file that is required for Intelligent Disaster Recovery is not updated.
Backup- \\VTPAN-AD\Shadow?Copy?ComponentsThe .DR file that is required for Intelligent Disaster Recovery is not updated.
Backup- \\VTPAN-AD\System?StateVSS Snapshot warning. File c:\windows\\systemroot\system32\drivers\sptd.sys is not present on the snapshot.
The .DR file that is required for Intelligent Disaster Recovery is not updated.
Backup- \\VTPAN-V\System?StateThe .DR file that is required for Intelligent Disaster Recovery is not updated.

 

 

Comments 6 CommentsJump to latest comment

Donald Eady's picture

Is it Sharepoint that youre attempting to backup .. If so verify that you have the Symantec Backup Exec Agent for Microsoft SharePoint installed on the media server. Just saw that it is an NFR key ... Please verify that the key has not reached its expiration 

I hope this posting was helpful

  

lmosla's picture

Hi,

  Create a separate backup job for the failing server.  Under the Advanced Open File Option make sure it is set to use to use the Microsoft Volume Shadow Copy Service (Windows 2003 and later)  and the System - Use Microsoft Software Shadow Copy Provider also, have the Process logical volumes checkbox checked.

Take a look at this link for more information about how to resolve this type of error.

http://www.symantec.com/business/support/index?page=content&id=TECH71225&actp=search&viewlocale=en_US&searchid=1352752446203

 

Panurgy Support's picture

Did all of the above...  still not backing up.  Is there anything else I can do?

 

Donald Eady's picture

Panurgy ,,

 

     Have the backups been previously successful ?

 

I hope this posting was helpful

  

Donald Eady's picture

OK... working on it on this end... please bare with me... I will be sending you a P.M.

I hope this posting was helpful