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Backup Exec 2010 r3 sp3 problem on Hayper-v machines agents

Created: 14 Jan 2014 | 12 comments
malkayyal's picture

I have windows server 2008

please look at error in the attachement >>>>

Operating Systems:

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Sush...'s picture

Hello Malkayyal,

   It seems like the VSS writers on the Hyper-V host server are not stable. Please check the same by running the command VSSADMIN LIST WRITERS in the command prompt on the Hyper-V host server.

If any of the writers are not stable then please reboot the server and then run the backups.

 

Regards,

-Sush...

Hope this piece of Information Helps you... and if it does then mark this response as Solution....!!!

CraigV's picture

Hi,

 

On the server giving you this issue, open a command prompt and type: vssadmin list writers.

Any writers not listed as Running are in error...normally a server restart fixes this by resetting the writers.

Thanks!

Alternative ways to access Backup Exec Technical Support:

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malkayyal's picture

Sush...& CrigV 

I typed this command then restart one virtual machine for test and run job on it ,still problem not solved 

lmosla's picture

Try repushing the agent on the failing server.

 

malkayyal's picture

I tried it lmosla but did'nt solved

Sush...'s picture

Hello Malkayyal,

   The issue is on the Hyper-V host server. So you need to run this command on the Hyper-V host server.

And instead of restarting one VM you need to restart the Hyper-V host server.

Just restarting the VM will not have any effect on the writers of the host server.

 

Regards,

-Sush...

Hope this piece of Information Helps you... and if it does then mark this response as Solution....!!!

malkayyal's picture

Hi

 

sush i typed this command on two host hyper-v  plz look at the attachment 

HV01error.jpg HV03error.jpg
JohnyM's picture
 
Inconsistent shadow copy can be because of Space issues. 
 
Extend the disk volume that needed to create VSS shadow copies.
 
How to extend a data volume in Windows Server 2003, in Windows XP, in Windows 2000, and in Windows Server 2008
http://support.microsoft.com/kb/325590
 
If the issue still persists move the volume shadow copy storage area to a different volume:
Event ID 12297 — VSS Shadow Copy Creation and Storage Space Availability
http://technet.microsoft.com/en-us/library/dd364933(WS.10).aspx
malkayyal's picture

I did restart for hyper-v servers but still not soloved

Sush...'s picture

Hello Malkayyal,

    we can clearly observe in both the screenshots that the Hyper-V writers are in Failed state. This is clearly issue with the OS / Hyper-V.

I would suggest that you install all the Microsoft updates that are available for the OS version. If the writers are failing even after that then its better to speak to Microsoft Support over this.

 

Regards,

-Sush...

Hope this piece of Information Helps you... and if it does then mark this response as Solution....!!!

JohnyM's picture

Hi Malkayyal,

 

Looks like space issues.  try to extend the disk volume that needed to create VSS shadow copies.

Please check 

How to extend a data volume in Windows Server 2003, in Windows XP, in Windows 2000, and in Windows Server 2008

http://support.microsoft.com/kb/325590

 

You can also change the storage area

To move the volume shadow copy storage area to a different volume:

Caution: When you change the location of the shadow copy storage area, all previous shadow copies are deleted.

 

Event ID 12297 — VSS Shadow Copy Creation and Storage Space Availability

http://technet.microsoft.com/en-us/library/dd364933(WS.10).aspx

CraigV's picture

Hi,

 

Can you please post information once and just direct it to the OP who you have targetted twice with the same information?

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...