Hi there,

We installed Backup Exec 2010. When the backup starts, the Remote Agent stops (beremote.exe). We tried to restart it immediately. That helped a bit (not very practical offcourse :). But the next task in the job made the beremote.exe crash again.
We use Windows 2008R2 + Exchange 2010. In de applicatielog we got:

Fault bucket , type 0

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: beremote.exe

P2: 13.0.2896.0

P3: 4b184ba1

P4: bedsmbox.dll

P5: 13.0.2896.0

P6: 4b184b99

P7: c0000005

P8: 0000000000040bf0

P9:

P10:

Attached files:

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_beremote.exe_ffadddcabfeb4469114686cbd2efa05fc7b87_082a2b23

Analysis symbol:

Rechecking for solution: 0

Report Id: 10cb880b-156d-11df-ad61-002481d1e400

Report Status: 4
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When we debugged the .dmp file, we got:

This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(1e30.78c): Access violation - code c0000005 (first/second chance not available)
ntdll!NtWaitForSingleObject+0xa:
00000000`771ffefa c3              ret

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Any ideas or fixes?

With kind regards,

Matthijs in 't Anker
2Eenheid