Hi Handsdev,

Some explanation about the issue is here..

http://www.symantec.com/docs/TECH144451

Regards...

Are you using BE 2010 R2?  Sharepoint 2010 can only be backed up using BE 2010 R2

Yes we are using BE 2010 R2.

version 13, rev 4164

Hi Hansdev,

First step to troubleshooting should be to update your patches on your media server to the latest level, and then push those updates out to any remote servers using a push-install via the selection list.

Try the job again, and see if it repeats the error...

Laters!

Oke,

im gonna do this. We see tommorow what the updates have been done

!

Hello and good morning,

after i updated the backup exec and pushed the updates towards the machine, i still got the same error?

So this unfortunately wasnt the solution!

The agent is now version 4164 rev 109

 Any other options or suggestions?

Manny Thanks!

Hello there,

Please check if you have "Site Administrator" rights in sharepoint for the backup exec system logon account. Also please check if "DB_OWNER" role is added to the account for the SQL databases in sharepoint. Please check the SQL management studio for the same.

Please refer to :

http://technet.microsoft.com/en-us/library/ff631156.aspx

Also we may need a SPS WRAPPER log, please enable Remote Agent Debug on the sharepoint and SQL server.

Note: Check for events in the application log on the SQL server during the time of backup.

Thank you, do keep us posted!

Thanks for your quick reply

the first thing i saw is that de site admin was filled but i was not the one we use voor de backup account. So i have changed it.

DB_owner i cant find it in sql. Could you maybe be more specific?

The debugging mode i have turned it on on the sharepoint server!

The thing i see in de eventvieuwe is this but i dont now for sure if this is a problem,.  eventid 10016.

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID

{61738644-F196-11D0-9953-00C04FD919C1}

and APPID

{61738644-F196-11D0-9953-00C04FD919C1}

to the user NT AUTHORITY\NETWORK SERVICE SID (S-1-5-20) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.