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Backup Exec 2010 v.13 Email Notifications

Created: 17 Feb 2013 | 6 comments

 

Hi Community,

 

I am helping support a local non-profit running Backup Exec 2010 on a Windows 2008 R2 server.  I have tried to set up the email notifications without success. 

 

We do not use Microsoft Exchange and run our email through a third party.  Is there anyway to setup email notifications without a local email server?

 

I ran SGMon and sent a test notification using a hotmail account in the SMTP.  It returned message

800e0004, batch: 7, index: 0

 

All help will be appreciated.

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CraigV's picture

Hi,

 

As far as I know, it has to be a local Exchange server as email relaying is not supported.

You can try using the IP address of the remote server to see if this allows it to go through.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

ZeRoC00L's picture

On the Backup Exec Media server, use telnet on port 25 and manualy type the commands to send a mail message. Then you can see the error-message you receive from the mailserver.

See here for the commands:

http://www.yuki-onna.co.uk/email/smtp.html

If this response answers your concern, please mark it as a "solution"

Colin Weaver's picture

Not sure when we fixed this but some versions of Backup Exec have issues with authenticated SMTP and only work with anonoymous SMTP. Historically we used to work and then changes within the SMTP standard were implmenetd in various mail products that cause us not to be able to send.

Seor1's picture

Unless I can use authenticated SMTP then I would need a local exchange mail server?  Is there a patch to be able to send authenticated or is there a list of online mail products it would work with i.e. gmail, yahoo mail, etc?  I tried with live.com.

Thanks again.

CraigV's picture

...this is correct. Nothing in the SCL/Admin Guide about using remote servers to relay messages.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

ZeRoC00L's picture

You can also setup a Windows server to do the relay for your. You configure BE to send to your local server, and that server will forward to your mail partner with authentication:

http://intellitect.com/configuring-windows-smtp-server-on-windows-2008-for-relay/

If this response answers your concern, please mark it as a "solution"