Backup Exec 2010R3SP3 mail content not restored
I encountered a nasty problem when restoring individual mails for one user. Only the subject and attachments were restored, but the content was empty. I tried this with different backup tapes, but the result was the same. As thousands of mails are involved (my user lost the entire "sent items") this is a seriuous problem. When restoring the whole "sent items", all was restored, but without content.
I am running BE2010R3 SP3 on a Windows2008R2 Enterprise server. I am using Exchange2010 SP3.
I have been able to restore mails (GRT) since installing SP3, but this was using a tape from before the upgrade. I am not quite sure, that the upgrade has something to do with this problem. When trying this myself with my own mails, the restore is complete, with content (using a recent tape, or a tape from before the upgrade). So, I have not been able to reproduce the problem.
I got the impression (from mail sizes), that the content is on the tape, but that it is not restored, or not read in some way. I am using Outlook 2010.
Is there anyone having ideas how this can be solved? I would be most grateful!
Vlaamse Landmaatschappij Brussels/Belgium