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Backup Exec 2012 Agent for Windows Server 2012

Created: 12 Dec 2012 • Updated: 20 Feb 2013 | 19 comments
This issue has been solved. See solution.

After upgrading a production server to Windows Server 2012, I found that the Backup Exec agent is not compatible with Server 2012.

I signed up to be notifed when the agent became available.  I am hearing dead silence.  Anyone have any news when an agent will be available?

I am sure I don't know all of the details but Server 2012 RC has been available for sometime, and now the actual Server 2012 is out..  Why is it taking so long for a compaitble agent?

 

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pkh's picture

In an earlier discussion, a Symantec employee said that there would be an announcement regarding Server 2012 soon.

SOLUTION
MárcioRamalho's picture

 

To date I have not received any information about it.
 
I'm very Urgency this request because I am Four Servers with Windows 2012 and I am without the backup agent.
 
Also I am not able to understand the delay to launch this agent, given that Windows 2012 was released in August, and until the month of December we received no information, not even a prediction.

Atenciosamente:
Márcio Roberto de Sousa Ramalho
Analista de Segurança

marcio.ramalho@gmail.com

 

aesit's picture

 

I did the same thing about a week ago.  A simple 2 second search would have saved me from hours of work.  

It doesn't make much sense why they are not on top of this.  I want to take advantage of software assurance with volume licensing but I have to wait for software vendors to catch up even though the developer version of Windows Server 2012 was released a long time ago.  I certainly do not want to upgrade BE to 2012 and then 6 months from now upgrade Windows and have to reinstall/re-configure BE.

I too haven't received any information on this subject.  I'm just disgruntled and wanted to complain :).

Nabil polska's picture

There are no specific dates available yet for support. Please subscribe to the following article to get notified when support is available:

http://www.symantec.com/docs/TECH196108

if this answer to ur question mark it as solution pls

jwshipm's picture

Solution?  We have no information for you, that is a solution?

I did sign up, read my original posting.  Dead silence from Symantec, this is ridiculous, Symantec has had almost a year to code a solution and all they can say is no specific date? Too bad Veritas is not still around.

 

stephan.vanhelden@uponor.com's picture

I fully agree with jwshipm. A beta version of Windows Server 2012 was there even in 2011, the product was released to customers in August 2012, and we should see the first Backup Exec agent for it around mid-2013. This is ridiculous.

 

gerardt's picture

I fully agree with Stephan. I have been lab testing Server 2012 since late summer 2012. You think Symantec would be more pro-active with delivering updates to a flagship product such as BE? I am shopping for another backup solution starting today.

MárcioRamalho's picture

 

My God a solution please.
 
Now to further support site that refers to this case is out of the air.
http://www.symantec.com/docs/TECH196108
 
 
Symantec please bearings. Your customers are helpless.

Atenciosamente:
Márcio Roberto de Sousa Ramalho
Analista de Segurança

marcio.ramalho@gmail.com

 

Gurvinder Rait's picture

Please refer  - https://www-secure.symantec.com/connect/blogs/announcing-new-beta-backup-exec 

stephan.vanhelden@uponor.com's picture

Yes. A BETA version is ANNOUNCED. This should have happened one year ago.

jwshipm's picture

BETA version announced, available late March!
Can't wait till then, going to switch and dump Backup Exec.
Too bad this company was bought by Symantec, support has been going down hill ever since.
Only over a year after 2012 was available to manufacturers.

Steveredman's picture

Found this by accident:-

You need a machine with SC Virtual Machine Manager 2008 R2, try to add your 2012 server as a host, it will try and then fail. Then you can back up your Hyper-V guests with BE12.5 or 2010 (these are the 2 I have tried). Strange but it's worked twice for me ;)

stephan.vanhelden@uponor.com's picture

Installing BE agent on Hyper-V 2012 hosts and performing a standard backup for them works for me also (BE 2010 R3), even without SCVMM. Still, it is not supported, and it seems that it doesn't always correctly handle VSS. Also it doesn't correctly handle VHDX files. 

Steveredman's picture

That's interesting, when I tried that I couldn't see the guest servers in the selection list.

Maskimo CONSTRUCTION's picture

Received this morning....

We are fully committed to providing our customers with a high quality product for protecting their critical data.  To ensure that we meet these standards, we are adjusting the time frame for the availability of the Backup Exec 2010 R3 SP3 and Backup Exec 2012 SP2 beta software to May, 2013.  We completely understand the urgency to provide the latest platform support to our customers and are diligently working to do so with the highest quality product possible. 

We thank you for your patience,
Sagar Kamat
Backup Exec Beta team

jenstf's picture

 

At my workplace we have an internal joke. "It will be supported in the next version".
In the beginning based on our CEOs answer if we suggested new features for our ASP platform.

But the last years this joke is a company I have liked for many years, Symantec.

I have worked with IT and hosting since 2001. In IT incidents and problems will happen.
What do we do if our customers needs a new feature, an update to their accounting software with this years tax and vat percentages?
What do we do if a server or network component breaks down?

We work day and night until the problem is solved and our customers are happy.
They need a working product today, not next year. And they hate big changes in UI ;)

I believe that most Symantec products are used with products from Microsoft.
Often very depentent connections exists between your products and their.
It is too late to release your product when M$ releases their product to GA, the man in the street.
A lot of enterprise and partners get the products long before that. And I believe that is a big part of your customers.

It is far, far too late to use one year or more to support new M$ products.
Our backup team holds on to BE 2010 after trying 2012. They hated it. I love new stuff, but I understand them.
Why try to create the wheel instead of tuning the engine and add new features?

Our Windows 8 clients was unsupported by SEP for several months until it finally got supported. So I had to put my security in your competitors hands for a while. Not good marketing. "What AV software are you using?" ... err normally SEP, but they don't support my new Windows OS.

I hope you guys at Symantec manage to turn the tide. I hate to be a bitch and know most of the issues is "PEBKAC" in management. I like many of your products, when they finally releases.
You should learn from the Dynamics CRM team, they release updates with both bugfixes and new feature every second month.
And they listen to customer demands and wishes BEFORE they release stuff.
Now they have just released an major update to their UI.
Why aren't their customers screaming, like we see here with BE 2012?

Because they listened to their users before doing major changes, so that when major changes happens, those changes are wanted by customers and are heartly welcomed.

I hope that BE 2012 have learnt you guys at Symantec a lession and that BE 201x and other new products to come will be awesome. I hope you remembered support for Exchange 2013 and Sharepoint 2013 in your next update? You remembered that, didn't you?

stephan.vanhelden@uponor.com's picture

Great! So it will be 19 months from the Developer Preview for Windows Server 2012 to a BETA (!) version of a Backup Exec version that will be able to back it up! Great! Symantec really screwed this. The beta should have been there early 2012 and the RTM in September 2012!

This is really ridiculous. 

Maskimo CONSTRUCTION's picture

it's innaceptable !!! We move to Microsoft System Center 2012 Witch DPM for Backups instead of BEX2012...

gerardt's picture

Sounds like we are getting the big FU from Symantec. Server 2012 has only been released to the masses in both beta and official release for over 1 year. So what are companies who stay up to date with software releases supposed to do? I currently have a 2012 Hyperv server and a doc server that I have to backup. I am currently using Microsoft Server backup to perform this duty on both. And to think I was stupid enough to renew my BE 2012 agents support for another year. Hey Symantec a big FU back!!!