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Backup Exec 2012 - beremote service stop suddenly during backup

Created: 12 Mar 2013 | 1 comment

I often found the beremote service stop suddenly during backup.

I found the KB about the same issue:

http://www.symantec.com/business/support/index?pag...

It need to install Hotfix 180964. My Backup Exec 2012 server has been installed the latest hotfix as follow before:

SP1

Hotfix 180964

Hotfix 189571

Hotfix 194470

Hotfix 199866

Hotfix 200433

Hotfix 201596

But the beremote service still failed. Can I resintall Hotfix 180964 only to solve the issue?

Comments 1 CommentJump to latest comment

CraigV's picture

Hi,

Doesn't hurt to try a reinstallation of a HF, but also check any AV installed on the problem server and make sure it isn't actively scanning/blocking beremote.exe. If so, put in an exclusion for this and try again.

You can also try uninstalling, and then reinstalling the RAWS agent via a push-install.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...