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Backup Exec 2012 beremote.exe

Created: 17 Apr 2013 | 5 comments

All backup jobs was hang yesterday on BE2012. The following error was found in windows event viewer.

Faulting application name: beremote.exe, version: 14.0.1798.0, time stamp: 0x4f1e02d7
Faulting module name: ndmpsrvr.dll, version: 14.0.1798.111, time stamp: 0x50ab5d5a
Exception code: 0xc0000005
Fault offset: 0x00000000000c22f8
Faulting process id: 0xbfc
Faulting application start time: 0x01ce3b42444ddd64
Faulting application path: C:\Program Files\Symantec\Backup Exec\beremote.exe
Faulting module path: C:\Program Files\Symantec\Backup Exec\ndmpsrvr.dll
Report Id: c62f8b4c-a7ac-11e2-a1fe-001b7892bb88
Do anyone know the cause and the solution?

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Sush...'s picture

Hello Steven,

    Could you try to figure it out which jobs would be running when the beremote service crashed.

We have seen lately that this is happening during Vmware backups.



Hope this piece of Information Helps you... and if it does then mark this response as Solution....!!!

CraigV's picture


Have you tried to reinstall the RAWS agent on the affected server? If a media server, you can try a repair of BE 2012 through Add/Remove Programs.

Also make sure that your media server and any remote servers are all fully patched.

This can happen if an AV scans the beremote.exe service and blocks it, or a corruption in the RAWS agent installation itself for example.


Alternative ways to access Backup Exec Technical Support:

steven_man's picture


The error was happend on media server (BE 2012). 

I have installed all latest patches on media server.

AV has exclude 1)beremote.exe and 2) disk storage/deduplication storage  for storing backup.

VJware's picture

Is Backup Exec /RAWs fully updated with all HFs ? And would you pls post (or PM me) the crash dump which can be located in \Program Files\Symantec\Backup Exec\BEDBG

Jaydeep S's picture
@steven_man Please open a support ticket and have the crash dumps investigated