backup exec 2012 cleaning tape gets stuck
we had backup exec 2010, ran the cleaning job to clean the tape drive once a month or when needed. Never had an issue getting stuck.
installed 2012 and everytime the job runs, the tape gets stuck/does eject.
thought it was the cleaning tape, bought a new one and still sticks.
I'm able to run the job through the dell tape library directly, and it doesnt stick.
only gets stuck when ran from within backup exec 2012.
can someone please help me fix this. thank you.