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Backup Exec 2012 Credentials for restore failing

Created: 27 Aug 2013 • Updated: 27 Aug 2013 | 4 comments
This issue has been solved. See solution.

I am recoveing a server completely, so have done a base build, same OS and SP as the backed up server and same netbios name, the base build just has an account called administrator with the password, password.

My backup server allows me to install the BE 2012 agent using the above credentials fine.

Whne I go to run a restore to the same base build server using the same credentials it fails the credentials test.

I can ping the netbios mae and it resolves to the IP of the base build server.

I can connect to the c$ share of the base build server using the above credentials.

Any thoughts why the BE credential test would be failing?

What logs should I be looking at to troubleshoot?

Operating Systems:

Comments 4 CommentsJump to latest comment

Jaydeep S's picture

What happens if you ignore the credentials test and proceed with the restore.

Kunal.Mudliyar's picture

Have you added this new server in domain?

If you have not then the credentials you should use is Machinename\administrator

If the server is added to the domain the credentials which you will use will be domainname\administrator 

Also in case if the machine is not in domain and at time of backup this was in domain you need to add a DNS suffix on the new server 

Please see this technote for more information about dns suffix

http://www.symantec.com/docs/TECH62466

Technical Support

Symantec

SOLUTION
LFCNZ's picture

Found the issue, did not have the dns suffix, once added it was fine.