Video Screencast Help

Backup Exec 2012 doesn't update inventory

Created: 30 Jan 2013 | 3 comments

Something very basic - my client has just received a stack of new DDS5 tapes. First tape is inserted, an inventory is done and the tape is labeled. Next tape is inserted and inventory is done again...but the tape is never updated in Backup Exec. Media info still shows tape #1. Services restarted...no change. The whole server rebooted...no change.

Just for the "fun of it", major service pack to Backup Exec 2012 installed + server rebooted...no change.

 

Any ideas?

Comments 3 CommentsJump to latest comment

Larry Fine's picture

So, in the Storage tab, under a media view, you see two tapes with the same label?  like two tapes labeled "4MM00001"? 

Or is it just the contents of the drive that do not get updated when you changed tapes?

If you look at the properties of those tapes, do they have the same "media ID"s?  or are they unique?  They should be unique.

If you find this is a solution for the thread, please mark it as such.

pkh's picture

First tape is inserted, an inventory is done and the tape is labeled. Next tape is inserted and inventory is done again.

Is the second tape labeled?  

Sush...'s picture

Hello Klaus,

   I suspect the issue that you are facing is as per the Known issue mentioned here:

 

http://www.symantec.com/docs/TECH198615 : Tape displaying incorrect media labels

 

Thanks,

-Sush...

Hope this piece of Information Helps you... and if it does then mark this response as Solution....!!!