Backup Exec 2012 Library Not Found, Tape Drive Offline
Created: 28 Jan 2013 | Updated: 18 Mar 2013 | 4 comments
This issue has been solved. See solution.
Hi All,
We are running Backup Exec 2012, this is brand new install, Server 2008 R2 running on a VM server, HP MSL8096 Tape Library.
BE sees the tape drives, but fails on a test backup or inventory/ catalog. It kicks the tape drive offline.
If I go into the HP gui and manually load a tape it works fine, so seems like BE can't talk to the tape drive and tell it to load a tape. Also in the HP gui, all the tapes are listed there.
Thanks.
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Using BE Media Server within a VM is considered to be an alternate configuration and then there are some restrictions.
Have a look here: http://www.symantec.com/docs/TECH130609
Is the robot listed as Unknown Medium changer under Device Manager? If not you have to make it visible to media server before using the library.
Thanks!
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Honestly you need to consider a physical server here. We implemented the same thing at a client (not by my recommendation) using the Adaptec SCSI card as per the TN...when the tape library dropped out of the VM's OS, it necessitated a restart of the host itself. Not cool.
Get a physical server with FC HBAs or SAS card (the MSL8096 can only do those 2!) & you negate a LOT of issues you would have trying to troubleshoot BE running on a VM.
Thanks!
EDIT: Kiran, next time please check out the hardware's specs...the library only comes in SAS/FC versions, and the TN specifically refers to SCSI meaning it won't work.
If you find this is a solution, please mark it as such.
Thanks for the advice Craig!
In my view pointing to TN and clearly mentioning about restriction will do the job, but not in yours! Anyways i will be myself.
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Thanks for the info guys, I have read that TN, and that's what I followed to add a scsi device in the VM software. Device Manager does list the tape drive correctly.
I had a feeling that running BE thru a VM may be buggy.. I'll have to talk with my boss to see what they want to do.
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