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Backup Exec 2012 Loading Files and then Nothing

Created: 07 Feb 2013 | 1 comment

I am upgrade from Backup Exec 2010 to 2012 and when I click install I get the window that pops up and says Backup Exec 2012 loading files and then it goes away and nothing else ever happens.  I checked all the services to see if anything is running that would interfere and I can't find any.  The install failed the first time and I am wondering if those installation files are causeing the issue?

What can I do to resolve this?

Thank you!

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Backup_Exec's picture

Hi

First of all ensure you have downloaded the one single ISO and not mutiple file and have joined using the command ,Please download one single ISO file depending on if server is 32 or 64 bit from below link

BE 2012 Installer - https://www4.symantec.com/Vrt/offer?a_id=133703
BE 2012 SBS Installer - https://www4.symantec.com/Vrt/offer?a_id=133704

Once done in task manager ensure there is no process called setup.exe and msiexec.exe if you see these process please end process and then once the single ISO file is downloaded from above link please try installing it again

Thanks

Sameer

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