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Backup EXEC 2012 NFR charity license downgradeable?

Created: 24 Apr 2013 • Updated: 25 Apr 2013 | 3 comments
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I am helping a UK based charity with their IT infrastructure. They are running 2 Windows 2003 servers and 15 workstation PCs. We have Backup EXEC 10d doing the backups and planning a migration to Windows Server 2008 R2 soon.

Now I found out that they might be eligible for a software donation license of Backup Exec 2012 through Techsoup (or their UK partner CTXchange). But before we register with Techsoup/CTXChang the question came up if the NFR license for Backup Exec 2012 is entitled for a downgrade to Backup Exec 2010 R3. I made some tests with BE 2012 in a test environment and decided that BE 2010 would be better because the person who takes care of the tape changing would not need to learn the completely new desktop design and job configuration in 2012. He is no IT professional.

Any help or information is appreciated.

Thanks in advance


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CraigV's picture


Best thing to do is to ask their licensing department, but I've seen plenty of forum queries and posts where they have said this is indeed possible.


Alternative ways to access Backup Exec Technical Support:

HM1286's picture

Hi Craig,

thanks for your reply. For regular licenses it is definitely possible, there is even some knowledgebase article on that (TECH200344). But the NFR licenses you get through a software donation from Techsoup are somehow special, I think, e.g. they don't include regular telephone support etc. Also the licensing method changed from keys (BE 2010) to a license file (BE 2012).

So I thought I might find someone around here who tried it and suceeded or not smiley


HM1286's picture

Ok, I just called the licensing department and the support guy told me, that even for NFR licenses it is possible to downgrade them. After purchase at Techsoup/CTXchange and receiving the license for BE 2012 from Symantec you just have to call the license department and they swap (downgrade) the license for you and send you the keys.