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Backup Exec 2012 Not Populating Selection Lists

Created: 15 Jul 2013 | 8 comments

Hi,

 

We are attempting to migrate to BE2012 and have the software installed on a server 2008r2 system, the software is licensed, when i try to view selection lists of servers, even the local host the system just attempts to load then comes back with nothing.

 

In my example i have attempted to expand the local server and servers on other subnets, the agent is able to be pushed to these machines and the account that i am using has Dom Ad rights.

 

Are there any suggestions as to why this might be happening?

 

Thank You

Operating Systems:

Comments 8 CommentsJump to latest comment

Jaydeep S's picture

Make sure that the Backup Exec Service Account has been setup correctly. These should help.

http://www.symantec.com/docs/TECH23689

http://www.symantec.com/docs/TECH184449

AgeasServer's picture

Hi,

 

Thanks for quick response, the account is not a new account and is used on several other backup media servers only difference is these are 2010 installs not 2012

 

The account in use is a domain admin account on the network that i am trying to backup

Thank You

Donald Eady's picture

Please verify that the services are running/logged on correctly as Local system or domain account see the following chart and or tech document 

http://www.symantec.com/docs/TECH195898

 

 

Backup Exec Agent Browser

benetns.exe Domain\Administrator
Backup Exec Device & Media Service pvlsvr.exe Domain\Administrator
Backup Exec Error Recording Service bedbg.exe LocalSystem
Backup Exec Job Engine  bengine.exe Domain\Administrator
Backup Exec Management Service  BackupExecManagementService.exe  Domain\Administrator
Backup Exec Remote Agent for Windows beremote.exe LocalSystem
Backup Exec Server beserver.exe Domain\Administrator
SQL Server (BKUPEXEC) MSSQL$BKUPEXEC  LocalSystem
 

 

I hope this posting was helpful

  

AgeasServer's picture

Hi,

 

Thanks for your response, yes all services are running as they should as per your notes.

lmosla's picture

In the Backup Exec console make sure all the Live updates are installed and pushed out to the remote servers. 

also try to run a repair see: http://www.symantec.com/docs/HOWTO73260

AgeasServer's picture

Hi,

I have done what you have asked, after waiting 15-20 minutes i do get a selection list of the local drives for that server but none of the remote servers, i can ping the remote servers and can roll out the remote client but I dont get anything when i try and do a backup of the resource

Thank You

lmosla's picture

On the remote servers make sure the Backup Exec Remote Agent Service is started and running under Local System Account. Take a look at  Remote Windows Machines do not appear in the backup selection list after AWS is push-installed

AgeasServer's picture

Yeah, this to is all set up correctly any other suggestions?