Backup Exec 2012 Purchased, Downloaded, "Empty" Zip Files
My company purchased BE2012 a little more than a week ago - cost us over $4,000. We received a link to download the software. When we got there we were given a total of 3 links:
a. Symantec Backup Exec 2012 for Windows Servers License + 12 Months Essential Support
b. Symantec Backup Exec 2012 Agent for Applications and Databases License + 12 Months Essential Support
c. Symantec Backup Exec 2012 Agent for Windows License + 12 Months Essential Support
Each link had a yellow [Download Software] button, and each file was exactly the same size: 4.5GB. They were also the exact same name: BE_2012.zip. When downloaded individually I renamed each BE_2012a, b, c. This was not like the Trialware where the webpage explains that there are 2 files and a CMD file which will combine the 2 into a zip which, when unzipped, will become an ISO.
So, I spent 6 hours downloading these 3 files, my boss spent 6 hours downloading these 3 files, and when you attempt to unzip them Windows returns with a response, "The compressed (zipped) folder is empty)", in spite of the fact that Explorer says that each file is 4.48gb.
We paid as much for this software as many families do for their car, and we expect a little better support than what we've been provided so far. I've seen references on the forums implying that we could use the trialware version. I downloaded it, converted it to an ISO on a USB stick and gave it to my boss. He's reticent to use it because it isn't what he paid for, and has been pointed by a technician to download what appears to me to be the same trialware (2 files and a CMD file). My question is - if it was just a matter of downloading the trialware in the first place, then activating it using whatever licensing procedures are in place with Symantec, then why go through the 4.5gb downloads that we were pointed to - that don't even work?
I really would like someone to get back with me and answer what happened, because, as a customer, I'm confused. If you have the ability our order number with Symantec is 0092197.
Thanks go out to whoever can help me.