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Backup Exec 2012 Query Failed

Created: 30 Apr 2012 | 11 comments

I'm getting a error message "Query Failed" when selecting Media under Storage Properties. I used the ShowHiddenMedia registry tweak so I could see my media and I was able to view all media details for a while. After trying to rename a media I got this "Query Failed" error.

I have already tried Tech Article: TECH180673 http://www.symantec.com/docs/TECH180673  but I still get the error. I was successful in renaming one of the media and I am hopeful that's not the cause of my problems. I have since manually renamed (via Explorer) the media back to it's original name in the hope that it would solve my problem but still the same.

Windows Server 2008 R2

Backup Exec 2012 w/t

Hotfix 108689, 182395, 182237

Thanks in advance,

David

 

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Riyaj S's picture

You may run the sgmon tool to check which query is failing :

http://www.symantec.com/docs/HOWTO11932 (Using the Backup Exec Debug Monitor (SGMon) for troubleshooting)

Hope it helps.

 

Try out the new Backup Exec Support Tool that diagnoses many common issues found in Backup Exec and Symantec System Recovery environments. 
 
http://www.symantec.com/docs/TECH126539
databor's picture

Thanks for your quick response. I ran the tool and selected to Capture Device and Media. Below are the results:

***************************************************************
*****                    SGMon log for \\\\TPC-SERVER                    *****
*****                    Local Offset =07:00                             *****
******************************************************************************
MANAGEMENT: [05/01/12 13:02:50] [0000]     ResourceContainerViewModel.Clone();
MANAGEMENT: [05/01/12 13:02:50] [0000]     ResourceViewModel.Clone();
MANAGEMENT: [05/01/12 13:02:50] [0000]     ResourceViewModel.Clone();
MANAGEMENT: [05/01/12 13:02:50] [0000]     ResourceViewModel.Clone();
MANAGEMENT: [05/01/12 13:02:50] [0000]     ResourceViewModel.Clone();
MANAGEMENT: [05/01/12 13:02:50] [0000]     ResourceViewModel.Clone();
MANAGEMENT: [05/01/12 13:02:50] [0000]     ResourceViewModel.Clone();
MANAGEMENT: [05/01/12 13:02:50] [0000]     ResourceViewModel.Clone();
MANAGEMENT: [05/01/12 13:02:58] [0000]     DiskStorageViewModel.Clone();
PVLSVR:   [05/01/12 13:05:34] [4028]     [FreespaceServiceThreadProc] processing Backups
PVLSVR:   [05/01/12 13:05:34] [4028]     [FreespaceServiceThreadProc] Grooming tiggered on Backups (capacity 559570MB/free space 56611MB)
PVLSVR:   [05/01/12 13:05:34] [6584]     [FreespaceServiceThreadProc] processing Unconfigured disk storage 0001
PVLSVR:   [05/01/12 13:05:34] [6948]     [FreespaceServiceThreadProc] processing Unconfigured disk storage 0002
PVLSVR:   [05/01/12 13:05:34] [5744]     [FreespaceServiceThreadProc] processing Unconfigured disk storage 0003
PVLSVR:   [05/01/12 13:05:34] [6760]     [FreespaceServiceThreadProc] processing Unconfigured disk storage 0004
BESERVER: [05/01/12 13:05:34] [2560]     "Cluster" key is not present in the registry
BESERVER: [05/01/12 13:05:34] [2560]     Did not detect Microsoft cluster ()
BESERVER: [05/01/12 13:05:34] [2560]     VCS cluster keys do not appear to be present in the registry
BESERVER: [05/01/12 13:05:34] [2560]     Did not detect VCS cluster ()
PVLSVR:   [05/01/12 13:05:34] [4028]     [FreespaceServiceThreadProc] Unable to groom Backups: 0x64

It appears as though there is a problem with Unconfigured disk storage. I'm not sure what that means. Hopefully this helps in figuring out what's going on. If more data needs to be captured please let me know.

Thanks,

David

ldubin's picture

Out of curiousity (as I'm getting the same error)...is this on the remote console or the local server?  Because I just checked and while my remote console is "Query Failed", I have no issue when remoting in to my actual backup server and seeing the media.

Granted sort still doesn't work...

Riyaj S's picture

Check the following options on SGmon tool :
Job Engine, Backup Exec Server, Device and Media, Catalog, Administration Console and Third party debug output.

Try to select the media. Let us know the results.

 

Try out the new Backup Exec Support Tool that diagnoses many common issues found in Backup Exec and Symantec System Recovery environments. 
 
http://www.symantec.com/docs/TECH126539
databor's picture

Here are the Results after selecting the categories you suggested.

******************************************************************************
*****                    SGMon log for \\\\TPC-SERVER                    *****
*****                    Local Offset =07:00                             *****
******************************************************************************
BESERVER: [05/02/12 11:44:04] [4536]     -1 SetServiceStatus: state: SERVICE_RUNNING check point: 0 wait hint: 0
BESERVER: [05/02/12 11:45:09] [6612]     -1 SecurityBO: Successfully setup RAWS certs.
MANAGEME: [05/02/12 11:45:14] [0001]     [Info] Current culture is: en-US
MANAGEME: [05/02/12 11:45:14] [0001]     [Info] Current language is: en
MANAGEME: [05/02/12 11:45:14] [0001]     [Info] Language not recognized - use the default
MANAGEME: [05/02/12 11:45:14] [0001]     [Info] The UI culture is: en-US
MANAGEME: [05/02/12 11:45:14] [0001]     [Info] The culture is: en-US
MANAGEME: [05/02/12 11:45:15] [0001]     [Info] Product Name: Symantec Backup Exec™ 2012
MANAGEME: [05/02/12 11:45:15] [0001]     [Info] Product Version: 14.0.1798.0
MANAGEME: [05/02/12 11:45:15] [0001]     [Info] ExeName: C:\Program Files\Symantec\Backup Exec\BackupExec.exe
MANAGEME: [05/02/12 11:45:15] [0001]     [Info] Command-Line: -nosplash -LauncherEventName=Global\BkupLnch.exe5620
BESERVER: [05/02/12 11:45:21] [4536]     -1 SetServiceStatus: state: SERVICE_RUNNING check point: 0 wait hint: 0
MANAGEME: [05/02/12 11:45:20] [0001]     [Info] Checking if BE is clustered
MANAGEME: [05/02/12 11:45:20] [0001]     [Info] Checking if services are running on localhost
FILEPATH: [05/02/12 11:45:21] [0000]     SERVICE_Control 4
MANAGEME: [05/02/12 11:45:21] [0001]     [Info] Services are running
MANAGEME: [05/02/12 11:45:21] [0001]     [Info] Not connected - try connecting
MANAGEME: [05/02/12 11:45:21] [0001]     [Info] Connecting to localhost
MANAGEME: [05/02/12 11:45:24] [0001]     [Info] Connection succeeded
BESERVER: [05/02/12 11:45:27] [4536]     -1 SetServiceStatus: state: SERVICE_RUNNING check point: 0 wait hint: 0
FILEPATH: [05/02/12 11:45:28] [0000]     SERVICE_Control 4
BESERVER: [05/02/12 11:45:28] [5860]     17 In Function CNotificationBO::QueryRecipientDetails
BESERVER: [05/02/12 11:45:28] [5860]     17 In Function CNotificationBO::QueryRecipientGroup
BESERVER: [05/02/12 11:45:28] [5860]     01 CServerConfigBO::Get(CBemNAVDashboard * pObj)
BESERVER: [05/02/12 11:45:28] [5860]     01 CServerConfigBO::Get(CBemNAVDashboard * pObj), SEPM component path=C:\Program Files\Symantec\Backup Exec\SEPM\
BESERVER: [05/02/12 11:45:28] [5860]     01 CServerConfigBO::Get(CBemNAVDashboard * pObj): SAVok=0, Calling GetThreatCon(Tcd)
BESERVER: [05/02/12 11:45:28] [5860]     01 CServerConfigBO::Get(CBemNAVDashboard * pObj): GetThreatCon(Tcd) OK!, threat level=1
BESERVER: [05/02/12 11:45:28] [5860]     01 CServerConfigBO::Get(CBemNAVDashboard * pObj): Returning iRet=0
MANAGEME: [05/02/12 11:45:28] [5032]     BECAT : [4924]:[5]: odbcConn (000000001AF47B00)
MANAGEME: [05/02/12 11:45:28] [5032]     BECAT : [4924]:[5]: odbcConn (000000001AF47B00) - gain lock
MANAGEME: [05/02/12 11:45:28] [5032]     BECAT : [4924]:[5]: odbcConn (000000001AF47B00) - done
MANAGEME: [05/02/12 11:45:31] [0000]     ResourceContainerViewModel.Clone();
MANAGEME: [05/02/12 11:45:31] [0000]     ResourceViewModel.Clone();
MANAGEME: [05/02/12 11:45:31] [0000]     ResourceViewModel.Clone();
MANAGEME: [05/02/12 11:45:31] [0000]     ResourceViewModel.Clone();
MANAGEME: [05/02/12 11:45:31] [0000]     ResourceViewModel.Clone();
MANAGEME: [05/02/12 11:45:31] [0000]     ResourceViewModel.Clone();
MANAGEME: [05/02/12 11:45:31] [0000]     ResourceViewModel.Clone();
MANAGEME: [05/02/12 11:45:31] [0000]     ResourceViewModel.Clone();
MANAGEME: [05/02/12 11:45:32] [0001]     [Info] Connection succeeded
BESERVER: [05/02/12 11:45:33] [4536]     -1 SetServiceStatus: state: SERVICE_RUNNING check point: 0 wait hint: 0
MANAGEME: [05/02/12 11:45:35] [0000]     DiskStorageViewModel.Clone();
PVLSVR:   [05/02/12 11:45:36] [3900]     [FreespaceServiceThreadProc] processing Backups
PVLSVR:   [05/02/12 11:45:36] [4800]     [FreespaceServiceThreadProc] processing Unconfigured disk storage 0001
PVLSVR:   [05/02/12 11:45:36] [4964]     [FreespaceServiceThreadProc] processing Unconfigured disk storage 0002
PVLSVR:   [05/02/12 11:45:36] [3844]     [FreespaceServiceThreadProc] processing Unconfigured disk storage 0003
PVLSVR:   [05/02/12 11:45:36] [6792]     [FreespaceServiceThreadProc] processing Unconfigured disk storage 0004
BECAT:    [05/02/12 11:45:36] [4484]     SQL connection: 4fd9260 select * from ControlInfo
BECAT:    [05/02/12 11:45:36] [4484]     SELECT * FROM CatImageFileDeleteTable
BECAT:    [05/02/12 11:45:36] [4484]     SQL connection: 4fd9260 SELECT * FROM CatImageFileDeleteTable
BECAT:    [05/02/12 11:45:36] [4484]     result(0) numRetry(300)
BECAT:    [05/02/12 11:45:36] [4484]     Number of records returned: 0
BECAT:    [05/02/12 11:45:36] [4484]     Cleanup images : 0
BESERVER: [05/02/12 11:45:38] [4536]     -1 SetServiceStatus: state: SERVICE_RUNNING check point: 0 wait hint: 0
MANAGEME: [05/02/12 11:45:39] [0001]     [Error] Exception:System.ServiceModel.FaultException`1[[BackupExec.Management.Objects.ManagementValidationFault, BackupExec.UI.Model, Version=14.0.1798.0, Culture=neutral, PublicKeyToken=null]]

    The creator of this fault did not specify a Reason.

    Stack Trace:

    Server stack trace:

       at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)

       at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)

       at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)

       at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

    Exception rethrown at [0]:

       at BackupExec.UI.Model.Connection.EndQueryMedia(ItemCriteria& itemCriteria, IAsyncResult asyncResult)

       at BackupExec.UI.ViewModel.VirtualViewModelCollection`2.QueryCompleteCallback(IAsyncResult asyncResult)
BESERVER: [05/02/12 11:45:43] [4536]     -1 SetServiceStatus: state: SERVICE_RUNNING check point: 0 wait hint: 0
BESERVER: [05/02/12 11:45:49] [4536]     -1 SetServiceStatus: state: SERVICE_RUNNING check point: 0 wait hint: 0
BESERVER: [05/02/12 11:45:54] [4536]     -1 SetServiceStatus: state: SERVICE_RUNNING check point: 0 wait hint: 0
BESERVER: [05/02/12 11:45:59] [4536]     -1 SetServiceStatus: state: SERVICE_RUNNING check point: 0 wait hint: 0
BESERVER: [05/02/12 11:46:04] [4536]     -1 SetServiceStatus: state: SERVICE_RUNNING check point: 0 wait hint: 0
BESERVER: [05/02/12 11:46:09] [4536]     -1 SetServiceStatus: state: SERVICE_RUNNING check point: 0 wait hint: 0
BESERVER: [05/02/12 11:46:10] [6860]     -1 SecurityBO: Successfully setup RAWS certs.
BESERVER: [05/02/12 11:46:14] [4536]     -1 SetServiceStatus: state: SERVICE_RUNNING check point: 0 wait hint: 0

ldubin's picture

***************************************************************************
*****                    SGMon log for \\\\LPDMIS1                    *****
*****                    Local Offset =04:00                          *****
***************************************************************************
VPXCLIEN: [05/02/12 10:16:07] [0000]     [viclient:SoapTran:W:19]  Invoke 617 Finish WaitForUpdates on PropertyCollector:session[52100b8d-aeb3-5304-ca1c-f2d355992b91]5298cb38-7d7c-066a-7c84-da8629feb821 [10.17.8.16] - Serial:0.000, Server:900.002

    Suppressed: VirtualInfrastructure.Soap.MethodInvocationSoapImpl: The request failed because the remote server '10.17.8.16' took too long to respond. (The command has timed out as the remote server is taking too long to respond.)
VPXCLIEN: [05/02/12 10:16:07] [0000]     [viclient:Error   :W:19]  ConnectionError occurred while executing WFU

    VirtualInfrastructure.Exceptions.RequestTimedOut: The request failed because the remote server '10.17.8.16' took too long to respond. (The command has timed out as the remote server is taking too long to respond.)

       at VirtualInfrastructure.Soap.SoapServiceWrapper.DoInvokeSync(ManagedObject mo, MethodName methodName, Object[] parameters, Int32 timeoutSecs)

       at VirtualInfrastructure.Soap.SoapTransport.VirtualInfrastructure.Transport.InvokeMethod(ManagedObject mo, MethodName methodName, Object[] pars)

       at VirtualInfrastructure.ManagedObject.InvokeMethod(MethodName methodName, Object[] pars)

       at Vmomi.Core.PropertyCollector.WaitForUpdates(String version)

       at VirtualInfrastructure.Updates.PollerDispatcherImpl.ExecuteSingleWFU()

       at VirtualInfrastructure.Updates.PollerDispatcherImpl.PollWaitForUpdates()

     System.Net.WebException: The command has timed out as the remote server is taking too long to respond.

       --- End of inner exception stack trace ---

    [viclient:SoapTran:W:19]  Invoke 625 Start CancelWaitForUpdates on PropertyCollector:session[52100b8d-aeb3-5304-ca1c-f2d355992b91]5298cb38-7d7c-066a-7c84-da8629feb821 [10.17.8.16]. [operationID:CA1EDF3A-00000271][Caller: VirtualInfrastructure.Updates.PollerDispatcherImpl.PollWaitForUpdates]

    [viclient:SrvMsg  :W:19]  RMI Request Vmomi.Core.PropertyCollector.CancelWaitForUpdates - 625

    [viclient:QuickInf:W:19]  WaitForUpdates Version = 1

    [viclient:SoapTran:W:19]  Invoke 626 Start WaitForUpdates on PropertyCollector:session[52100b8d-aeb3-5304-ca1c-f2d355992b91]5298cb38-7d7c-066a-7c84-da8629feb821 [10.17.8.16]. [operationID:CA1EDF3A-00000272]

    [viclient:SrvMsg  :W:19]  RMI Request Vmomi.Core.PropertyCollector.WaitForUpdates - 626

    <version>1</version>
VPXCLIEN: [05/02/12 10:16:07] [0000]     [viclient:SoapTran:P:43]  Invoke 625 Finish CancelWaitForUpdates on PropertyCollector:session[52100b8d-aeb3-5304-ca1c-f2d355992b91]5298cb38-7d7c-066a-7c84-da8629feb821 [10.17.8.16] - Serial:0.000, Server:000.003
CORESERV: [05/02/12 10:16:09] [0000]     TMUFE [Tid=9940] !# TMUFE #! -FAIL- TIME_MS(0) ERROR(-311) DOMAIN(10, 'lpddagobah') PATH(30, '/ApiRemoting30/WebService.asmx') PORT(80) IP('NULL') SCORE(81) CAT(-1, -1, -1, -1) [..\tmuf_api.c, 2816]
CORESERV: [05/02/12 10:16:09] [0000]     TMUFE [Tid=9940] !# TMUFE #! -FAIL- TIME_MS(0) ERROR(-311) DOMAIN(10, 'lpddagobah') PATH(30, '/ApiRemoting30/WebService.asmx') PORT(80) IP('NULL') SCORE(81) CAT(-1, -1, -1, -1) [..\tmuf_api.c, 2816]
CORESERV: [05/02/12 10:16:09] [0000]     TMUFE [Tid=9940] !# TMUFE #! -FAIL- TIME_MS(0) ERROR(-311) DOMAIN(10, 'lpddagobah') PATH(30, '/ApiRemoting30/WebService.asmx') PORT(80) IP('NULL') SCORE(81) CAT(-1, -1, -1, -1) [..\tmuf_api.c, 2816]
CORESERV: [05/02/12 10:16:09] [0000]     TMUFE [Tid=9940] !# TMUFE #! -FAIL- TIME_MS(0) ERROR(-311) DOMAIN(10, 'lpddagobah') PATH(30, '/ApiRemoting30/WebService.asmx') PORT(80) IP('NULL') SCORE(81) CAT(-1, -1, -1, -1) [..\tmuf_api.c, 2816]
CORESERV: [05/02/12 10:16:10] [0000]     TMUFE [Tid=9940] !# TMUFE #! -FAIL- TIME_MS(0) ERROR(-311) DOMAIN(10, 'lpddagobah') PATH(30, '/ApiRemoting30/WebService.asmx') PORT(80) IP('NULL') SCORE(81) CAT(-1, -1, -1, -1) [..\tmuf_api.c, 2816]
CORESERV: [05/02/12 10:16:10] [0000]     TMUFE [Tid=9940] !# TMUFE #! -FAIL- TIME_MS(0) ERROR(-311) DOMAIN(10, 'lpddagobah') PATH(30, '/ApiRemoting30/WebService.asmx') PORT(80) IP('NULL') SCORE(81) CAT(-1, -1, -1, -1) [..\tmuf_api.c, 2816]
CORESERV: [05/02/12 10:16:10] [0000]     TMUFE [Tid=9940] !# TMUFE #! -FAIL- TIME_MS(0) ERROR(-311) DOMAIN(10, 'lpddagobah') PATH(30, '/ApiRemoting30/WebService.asmx') PORT(80) IP('NULL') SCORE(81) CAT(-1, -1, -1, -1) [..\tmuf_api.c, 2816]
CORESERV: [05/02/12 10:16:10] [0000]     TMUFE [Tid=9940] !# TMUFE #! -FAIL- TIME_MS(0) ERROR(-311) DOMAIN(10, 'lpddagobah') PATH(30, '/ApiRemoting30/WebService.asmx') PORT(80) IP('NULL') SCORE(81) CAT(-1, -1, -1, -1) [..\tmuf_api.c, 2816]
CORESERV: [05/02/12 10:16:11] [0000]     TMUFE [Tid=9940] !# TMUFE #! -FAIL- TIME_MS(0) ERROR(-311) DOMAIN(10, 'lpddagobah') PATH(30, '/ApiRemoting30/WebService.asmx') PORT(80) IP('NULL') SCORE(81) CAT(-1, -1, -1, -1) [..\tmuf_api.c, 2816]
CORESERV: [05/02/12 10:16:11] [0000]     TMUFE [Tid=9940] !# TMUFE #! -FAIL- TIME_MS(0) ERROR(-311) DOMAIN(10, 'lpddagobah') PATH(30, '/ApiRemoting30/WebService.asmx') PORT(80) IP('NULL') SCORE(81) CAT(-1, -1, -1, -1) [..\tmuf_api.c, 2816]
CORESERV: [05/02/12 10:16:11] [0000]     TMUFE [Tid=9940] !# TMUFE #! -FAIL- TIME_MS(0) ERROR(-311) DOMAIN(10, 'lpddagobah') PATH(30, '/ApiRemoting30/WebService.asmx') PORT(80) IP('NULL') SCORE(81) CAT(-1, -1, -1, -1) [..\tmuf_api.c, 2816]
CORESERV: [05/02/12 10:16:11] [0000]     TMUFE [Tid=9940] !# TMUFE #! -FAIL- TIME_MS(0) ERROR(-311) DOMAIN(10, 'lpddagobah') PATH(30, '/ApiRemoting30/WebService.asmx') PORT(80) IP('NULL') SCORE(81) CAT(-1, -1, -1, -1) [..\tmuf_api.c, 2816]
CORESERV: [05/02/12 10:16:12] [0000]     TMUFE [Tid=9940] !# TMUFE #! -FAIL- TIME_MS(0) ERROR(-311) DOMAIN(10, 'lpddagobah') PATH(30, '/ApiRemoting30/WebService.asmx') PORT(80) IP('NULL') SCORE(81) CAT(-1, -1, -1, -1) [..\tmuf_api.c, 2816]
CORESERV: [05/02/12 10:16:12] [0000]     TMUFE [Tid=9940] !# TMUFE #! -FAIL- TIME_MS(0) ERROR(-311) DOMAIN(10, 'lpddagobah') PATH(30, '/ApiRemoting30/WebService.asmx') PORT(80) IP('NULL') SCORE(81) CAT(-1, -1, -1, -1) [..\tmuf_api.c, 2816]
CORESERV: [05/02/12 10:16:12] [0000]     TMUFE [Tid=9940] !# TMUFE #! -FAIL- TIME_MS(0) ERROR(-311) DOMAIN(10, 'lpddagobah') PATH(30, '/ApiRemoting30/WebService.asmx') PORT(80) IP('NULL') SCORE(81) CAT(-1, -1, -1, -1) [..\tmuf_api.c, 2816]
UNS:      [05/02/12 10:16:12] [0000]     UserNotificationThread::action() m_State=1 provMode=3
CORESERV: [05/02/12 10:16:13] [0000]     TMUFE [Tid=9940] !# TMUFE #! -FAIL- TIME_MS(0) ERROR(-311) DOMAIN(10, 'lpddagobah') PATH(30, '/ApiRemoting30/WebService.asmx') PORT(80) IP('NULL') SCORE(81) CAT(-1, -1, -1, -1) [..\tmuf_api.c, 2816]
MANAGEME: [05/02/12 10:16:13] [0000]     MediaSetViewModel.Clone();
CORESERV: [05/02/12 10:16:13] [0000]     TMUFE [Tid=9940] !# TMUFE #! -FAIL- TIME_MS(0) ERROR(-311) DOMAIN(10, 'lpddagobah') PATH(30, '/ApiRemoting30/WebService.asmx') PORT(80) IP('NULL') SCORE(81) CAT(-1, -1, -1, -1) [..\tmuf_api.c, 2816]
MANAGEME: [05/02/12 10:16:19] [0000]     MediaSetViewModel.Clone();
MANAGEME: [05/02/12 10:16:20] [0001]     [Error] Exception:System.ServiceModel.FaultException`1[[BackupExec.Management.Objects.ManagementValidationFault, BackupExec.UI.Model, Version=14.0.1798.0, Culture=neutral, PublicKeyToken=null]]

    The creator of this fault did not specify a Reason.

    Stack Trace:

    Server stack trace:

       at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)

       at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)

       at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)

       at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

    Exception rethrown at [0]:

       at BackupExec.UI.Model.Connection.EndQueryMedia(ItemCriteria& itemCriteria, IAsyncResult asyncResult)

       at BackupExec.UI.ViewModel.VirtualViewModelCollection`2.QueryCompleteCallback(IAsyncResult asyncResult)
UNS:      [05/02/12 10:16:22] [0000]     UserNotificationThread::action() m_State=1 provMode=3

Riyaj S's picture

Please open a support case to investigate this issue further.

 

Try out the new Backup Exec Support Tool that diagnoses many common issues found in Backup Exec and Symantec System Recovery environments. 
 
http://www.symantec.com/docs/TECH126539
databor's picture

I opened a support case and this is the suggestion I got.

"Hello David,

You found main the reason why we hide our backup media files. You renamed the file and now you must remove that registry key you entered to view the files. This will not work any other way.

This is why these folders and files are hidden from the customer as they tend to delete them and cause may different problems .

Please send me an email to let me know if still need my help after you have reset the registry key back to the original settings."

So basically if you used the registry hack to view your media files and you make any changes "rename" to the files. You will probably get this "Query Failed" error message and the only solution is to delete the registry hack NOT view your media files.

Not really a fix.

ldubin's picture

I didn't touch the reg...wonderful...I've just stopped using the remote viewer... still trying ot get the rest of this 2012 running.  Thanks for posting!