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Backup Exec 2012 R2 - Copy to tape terminates with Hardware error.

Created: 27 Feb 2014 • Updated: 27 Feb 2014 | 5 comments
This issue has been solved. See solution.

I have a HP MLS4048 Tape Library connected with SCSI to a server HP Proliant 380 G6, running Windows Standard Server 2008 R2.
With Microsofts drivers for Tape Drive installed, the backup goes smooth, but very slow, only 120 MB/min.

With Symantecs drivers installed, the job rate is about 2000 MB/min (!), BUT the job terminats after a while with Hardware Error.
This happens every time, either in the beginning of the backup job or after a while.

Anyone out there which have solution?

 

Thanks

Michael H.

Operating Systems:

Comments 5 CommentsJump to latest comment

CraigV's picture

Hi,

 

What OS is the server running? If Server 2003, make sure the Removable Storage service is stopped and disabled.

Also, the Robotics should be showing up as "Unknown medium changer" in Windows Device Manager...if this isn't the case, and it shows up as the HP equivalent, change it to the driver I mentioned and use the BE drivers (install via tapeinst.exe) for the drive.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

SOLUTION
pkh's picture

If you have HP Insight software, uninstall them

Larry Fine's picture

With Symantecs drivers installed, the job rate is about 2000 MB/min (!), BUT the job terminats after a while with Hardware Error.

2 GB/min is not an unrealistic number.  How fast are you used to it running?

I would investigate the hardware error that BE is reporting.  What is the exact error?  What is in the Windows event logs?  Have you tried HP's Library & Tape Tools diagnostics?

Here is more info that will help troubleshoot:

http://www.symantec.com/docs/TECH24414

http://www.symantec.com/docs/TECH49432

 

If you find this is a solution for the thread, please mark it as such.

michael.halvorsen@nofima.no's picture

Hi and thanks for all your answers!

I solved the problem with tip fra CraigV;

I uninstalled the HP driver for the Media Changer Device ( In Device Manager) so it became Uknown. I did NOT installed the Symantec drivers after that.

Regards

Michael H