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Backup Exec 2012, reports fail to run

Created: 26 Mar 2013 • Updated: 27 Mar 2013 | 4 comments
This issue has been solved. See solution.

Hi all,

After upgrade from symantec backup exec 201o R2 to 2012 SP1a, I encountered error when running report in BE 2012, no matter it is a new custom report or a report under the reports templete. The error is:

The Server was unable to complete the requested Operation.
Unknown reason: 10.
Calling Method "ExecuteReportJobwithArgs'
BEMSDK Method 'CBemReportJob.Execute'
BEMSDK Failure Code:  10:X8

I have read your articles in the link below

http://www.symantec.com/business/support/index?page=content&id=TECH193212 

but confused about step2 and step4.

For step 2: Where can I SQL Express 2005 Sp4 SQL Native Client?

For step 4: dbupgradebuildtobuild.sql is not mentioned in step3, what exactly is it?

Please help. thanks

Operating Systems:

Comments 4 CommentsJump to latest comment

CraigV's picture

For #2, if you do a Google search you MIGHT be able to find that particular module. Otherwise grab copies of the Data and Catalogs folders, and then run a manual repair of SQL Express.

For #4, check the TN below...this will give you an indication of the command to be run:

http://www.symantec.com/business/support/index?pag...

For all things...grab copies of the Data/Catalogs folders BEFORE doing any of these steps.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

SOLUTION
VJware's picture

Regarding Step 2, download from this link - http://www.microsoft.com/en-us/download/details.as...

And about Step 4, (verbatim) ~
A) Open a elevated command prompt to \Program Files\Symantec\Backup Exec folder.
B) Issue the following command (Case Sensitive)
osql -E -S <servername>\<SQL Instance Name> -dbedb -i dbupgradebuildtobuild.sql
Example:  Backup Exec default installation using default BKUPEXEC SQL server instance.
osql -E -S localhost\BKUPEXEC -d bedb -i dbupgradebuildtobuild.sql

CraigV's picture

...thanks for copying out of the link I posted wink

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...