Video Screencast Help

Backup Exec 2012 restore from Exchange 2007 SP1

Created: 14 Sep 2012 | 4 comments
thanos21's picture

Hello everybody.

Yesterday i tried to restore some contacts from an individual mail box.

When the restore started, the information store of the exchange server was unmount. Could you please somebody describe to me the specific procedure that the backup exec 2012 follows in order to restore individual mailboxes? Is the information store of exchange unmounted during restore?.

Please inform me exactly of what happens during restore.

Comments 4 CommentsJump to latest comment

SuperBrain's picture

GRT restore of exchange item requires Information Store to be mounted. So, to answer your question, no, Backup Exec will not dismount the Informaiton Store during restore.

SuperBrain's picture

You're welcome!

Check the Windows Event Viewer on your exchange server to identify what may have caused the IS to dismount... look for errors if any! It might help you isolate the problem.

Brad Hoofman's picture


Are you still facing problem of dismount storage group, if yes then I have a solution for that. Try a third party tool like exchange bkf recovery, it work over corrupted bkf files of exchange, try this tool once for your storage group, might it solve your problem.

I hope it will work for you